Claudia Chavez
LAS VEGAS,NV
Summary
Driven Area Sales Manager with 10+ years of experience in finance management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement. Dedicated management professional possessing knowledge of the sales cycle process, negotiating deals with clients, increasing client bases through cold-calling and leading teams throughout the sales process. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Area Sales Manager
Finbe USA
Las Vegas, NV
06.2023 - Current
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Collaborated with clients and distributors to create and promote new products.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Branch Supervisor
Lobel Financial
Las Vegas, NV
06.2017 - 06.2023
- Mid/Prime lender specialist, consider self a deal maker and goal getter
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Assigned job roles and oversaw performance.
- Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Strive in the best interest of the company while generating revenue for the dealer and building success as a Branch Supervisor / Marketing specialist
- Throughout the years I established strong business relationships with top dealers in Las Vegas and Utah territories, thanks to one's work ethic and sense of urgency
- Very familiar with both sides of the desking of a deal, whether it is used car lot or Franchise dealer
- Conducted regular performance evaluations, identifying areas for growth and creating targeted action plans for improvement.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Reduced employee turnover by fostering a positive work environment and addressing concerns promptly.
- Familiar with the day to day of the automotive industry, Genuinely looking forward to learning more each day.
- Monitored branch performance metrics regularly, taking corrective actions as needed to maintain desired results.
- Analyzed competitor offerings periodically, staying up-to-date on industry trends to inform decision-making regarding product enhancements or new service offerings that could benefit the company''s customers.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Finance Manager
LV Cars George's & George's
Las Vegas, NV
02.2015 - 06.2017
- Business Development Center representative; delegating automotive sales appointments to sales staff and follow up calls on all sold units
- Answering every phone call with a smile is a must, and priority
- Automotive sales within a very competitive environment
- Finding correct financing options for buyer and dealer
- Inventory management for two private owner dealerships as well as maintaining a website updated with current vehicle inventory
- Assisting during each sale process in receiving cash and signing up customers with the car buying agreement
- Multitasking is a must in this department, ordering parts and setting service appointments for returning customers.
- Facilitated cross-departmental communication by serving as a liaison between finance and sales teams, fostering a collaborative working environment.
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
Internet Sales/Leasing Consultant
Centennial Toyota
Las Vegas, NV
01.2013 - 02.2015
- Located the right vehicle for the inquiring client
- Searched within local stock to provide accurate information for the buying prospect, matched the client with the adequate preferences according to financial needs
- Made every sale a profitable sale
- By engaging with the customer and making their car buying a one in a lifetime experience
- Assisted customers with filling out required paperwork and providing necessary stipulations
- Fulfilled all necessary requirements to purchase a vehicle including meet and greet with client explaining in depth financial responsibilities and opportunities with warranty related material
- Delivered every vehicle with a walk around of the vehicle and made sure all the clients questions were answered before leaving the dealership
- Followed up with all sold and unsold customers in a timely manner to complete the experience by scheduling first service appointments.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Spearheaded efforts to improve dealership reputation by actively seeking and responding to customer feedback, addressing concerns promptly and effectively.
- Exceeded sales targets consistently with a focus on proactive prospecting and lead generation activities.
- Matched customers with vehicles suiting individual needs, desires and means.
- Utilized CRM software efficiently for tracking leads and managing client interactions, contributing to improved organization and follow-up processes.
- Reviewed warm internet leads, qualified buyers and reached out to individuals regarding new and pre-owned vehicles.
- Researched potential clients and markets to prepare for appointments.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
Assistant Manager
McDonalds
03.2007 - 02.2013
- Assisted store manager with generating employee schedules, analyzing daily sales and inventory reports
- Completing tasks that involved cash handling, floor management while meeting requirements with expected sales goals
- Making sure every employee was provided with adequate training to represent the business with integrity and excellent customer service
- Ensuring that every employee was dressed for success from head to toe by ordering and tracking uniform requests
- Generating crew schedules and complying with sales projections
- Creating action plans for developing prosperous business results
- Staffing and retaining all new hires for at least 90 days
- Team leader.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Las Vegas High School
06.2009
Skills
- Sales team supervision
- Territory Management
- Contract Negotiations
- Brand Development
- Social Media Savvy
- Review of contracts
- Direct Sales / Deal closer
- Contract Negotiation
- Closing Techniques
- Salesforce Software
References
Available upon request
Bilingual
Fluent in English, Spanish and Carbonese.
Timeline
Area Sales Manager
Finbe USA
06.2023 - Current
Branch Supervisor
Lobel Financial
06.2017 - 06.2023
Finance Manager
LV Cars George's & George's
02.2015 - 06.2017
Internet Sales/Leasing Consultant
Centennial Toyota
01.2013 - 02.2015
Assistant Manager
McDonalds
03.2007 - 02.2013
High School Diploma -
Las Vegas High School