Claudia Orduno
Streamwood,IL
Summary
Dynamic professional with a proven track record at Home Depot, excelling in customer experience management and staff development. Skilled in CRM software and relationship building, I enhance client satisfaction and retention through innovative solutions and effective communication. Committed to fostering teamwork and driving operational success in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Apartment Leasing Consultant
TLC Management
05.2024 - Current
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Managed social media accounts showcasing community features, amenities, and events that attracted potential renters'' attention.
- Worked closely with maintenance staff to expedite repairs or improvements when necessary, maintaining quality living spaces for tenants.
Customer Experience Manager
Home Depot
09.2019 - 09.2024
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
Personal Health Coach
Boost Nutrition Protein Bar/ Gym
02.2015 - 03.2020
- Improved client health by creating personalized wellness plans and recommending lifestyle changes.
- Participated in ongoing professional development opportunities such as conferences or webinars so as to stay current within the industry trends.
- Maintained detailed client records, ensuring the confidentiality and accuracy of personal information.
- Organized workshops and group sessions to educate clients about various aspects of health, including mental wellbeing, physical activity, and nutrition.
Education
High School Diploma -
Manual Arts High School
Los Angeles, CA05-2004
Skills
- Cross-functional collaboration
- Data analytics
- CRM software proficiency
- Retention management
- Staff management
- Relationship building
- Creative and innovative
- Public and media relations
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Apartment Leasing Consultant
TLC Management
05.2024 - Current
Customer Experience Manager
Home Depot
09.2019 - 09.2024
Personal Health Coach
Boost Nutrition Protein Bar/ Gym
02.2015 - 03.2020
High School Diploma -
Manual Arts High School
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