Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Chavez

Anthony,TX

Summary

Results-driven Store Leader with a solid background at Speedway Gas Station, focused on maximizing staff efficiency and elevating customer experiences. Proficient in stock management and staff development, achieving sales objectives while cultivating a supportive work atmosphere. Exceptional organizational skills and a commitment to high service standards led to marked improvements in overall store performance.

Overview

20
20
years of professional experience

Work History

Store Leader

Speedway Gas Station
07.2015 - Current
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
  • Developed strong customer relationships by delivering exceptional service and personalized attention.
  • Streamlined inventory management with accurate record-keeping and timely ordering of products.
  • Achieved sales targets consistently by motivating team members and creating a positive work environment.
  • Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
  • Elevated team performance with motivational approach and excellent training abilities.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
  • Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Store Associate

National Truck Stop
06.2005 - 07.2015
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.

Education

Las Cruces High School
Las Cruces, NM

Skills

    Stock management

    Staff training

    Customer Service

    Budget Management

    Store maintenance

    Multitasking

    Organization

    Time management

Languages

English
Spanish

Timeline

Store Leader

Speedway Gas Station
07.2015 - Current

Store Associate

National Truck Stop
06.2005 - 07.2015

Las Cruces High School

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Claudia Chavez