CLAUDIA CHAVEZ PIÑON
Estado De México,MEX
Summary
Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.
Overview
19
19
years of professional experience
Work History
Business Analyst - Strategic Planning & Reporting
American Express
04.2014 - Current
- Analyzed business requirements to development effective solutions and enhanced customer experience.
- Collaborate with cross-functional teams to identify process improvements and initiatives.
- Utilized data analytics tools to generate insights, optimizing product offerings and operational efficiency.
- Mentored junior analysts, fostering skill development and promoting best practices in analysis methodologies.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Business Analyst-Travel & Lifestyle Services LAC
American Express
06.2012 - 03.2014
- Led workshops to gather stakeholder feedback, aligning project goals with business objectives.
- Streamlined reporting processes through automation, reducing turnaround time for key performance metrics.
- Collaborated with cross-functional teams to identify process improvements and drive strategic initiatives.
Business Analyst - American Express Bank
American Express Bank
10.2006 - 06.2012
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Optimized data access and storage to improve performance of analytics systems.
- Created dashboards to monitor and track key performance indicators.
- Identified patterns and trends in large data sets and provided actionable insights.
Education
Bachelor of Science - Computer Information Systems
Tecnológico De Estudios Superiores De Ecatepec
Ecatepec, Estado De México12-2005
Training - Finance
EBC
Ciudad De MéxicoSkills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- Tableau
- SQL and databases
- Analytical thinking
- BigQuery
- Python
Languages
English
Full Professional
Timeline
Business Analyst - Strategic Planning & Reporting
American Express
04.2014 - Current
Business Analyst-Travel & Lifestyle Services LAC
American Express
06.2012 - 03.2014
Business Analyst - American Express Bank
American Express Bank
10.2006 - 06.2012
Bachelor of Science - Computer Information Systems
Tecnológico De Estudios Superiores De Ecatepec
Training - Finance
EBC