CLAUDIA CLEWIS
Farmers Branch
Summary
Experienced Claims Representative, successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Has the willingness to take on any challenge. Also, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CLAIMS REPRESENTATIVE
PROGRESSIVE INSURANCE, REMOTE
01.2022 - Current
- Provides customer service to insured home and automobile claimants regarding initial reporting of claim pertaining to their assets.
- Provides feedback regarding the claim’s next steps and properly documents all information to the claimant and adjustor for further review and resolve
- Show empathy and respect to all clients while ensuring their claim details are accurately reported and properly maintained
- Actively listen and document all details, while accurately accounting for key information necessary to file the claim.
- Worked productively in fast-moving work environment to process large volumes of claims.
Dispatch Operator
National Monitoring Center
03.2023 - 11.2023
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced security by closely monitoring surveillance systems and promptly reporting suspicious activities.
- Maintained situational awareness with detailed documentation of incidents and daily log updates.
- Mitigated risks with proactive identification of irregular patterns or behaviors in monitored areas.
Emergency Dispatcher
Brink's Home Security
10.2017 - 01.2022
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
- Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
- Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
- Used monitoring software to document information and maintain forms, logs and records for emergency calls.
Assistant Branch
CASH AMERICA
02.2014 - 09.2017
- Manager duties included opening and closing of thestore, assign task to employees, setup store display, interact with customers, set daily goals for co-workers and self, handle daily promotions
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 10 branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
RETAIL SALES MANAGER
PLS LOAN STORE
03.2011 - 03.2014
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Manage staff, preparing work schedules and assigning specific duties
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Oversee activities directly related to making products or providing services
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
- Plan and direct activities such as sales promotions, coordinating with other department heads as required
- Plan store layouts or design displays.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
HUMAN RESOURCES CLERK
AEGIS
08.2008 - 02.2010
- Analyze employment-related data and prepare required reports.
- Conduct reference or background checks on job applicants.
- Contact job applicants to inform them the status of their applications.
- Hire employees and process hiring-related paperwork.
- Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
- Interpret and explain human resources policies, procedures, laws, standards, or regulations.
- Interview job applicants to obtain information on work history, training, education, or job
- Schedule or conduct new employee orientations
- Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
- Distributed, accepted and processed employment applications to pre-screen and schedule follow-up interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Managed employee exit interviews and paperwork.
- Recruited and screened qualified potential employees.
Education
Bachelor of Science - Cognitive Psychology And Business Management
El Centro Community College
Dallas, TXSkills
- Office Operations
- Data Communications
- Form Preparation
- Customer Relationship Management
- Insurance Terminology
- Regulatory Compliance Adherence
- Claims Preparation
- Excellent Administrative Abilities
- Policy and Procedure Explanations
- Insurance Industry Experience
- Exceptional Recordkeeping Abilities
- Work Organizing and Prioritizing
Certification
- Licensed Alarm Systems Monitor 03/23/23 - 04/20/24
Timeline
Dispatch Operator
National Monitoring Center
03.2023 - 11.2023
CLAIMS REPRESENTATIVE
PROGRESSIVE INSURANCE, REMOTE
01.2022 - Current
Emergency Dispatcher
Brink's Home Security
10.2017 - 01.2022
Assistant Branch
CASH AMERICA
02.2014 - 09.2017
RETAIL SALES MANAGER
PLS LOAN STORE
03.2011 - 03.2014
HUMAN RESOURCES CLERK
AEGIS
08.2008 - 02.2010
Bachelor of Science - Cognitive Psychology And Business Management
El Centro Community College
- Licensed Alarm Systems Monitor 03/23/23 - 04/20/24
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