Claudia C. Martins
New Port Richey,FL
Summary
Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.
Overview
37
37
years of professional experience
Work History
Executive Administrative Assistant
Pasco-Hernando State College
06.2023 - Current
- Executive Administrative Assistant, to the Vice President of Advancement, Innovation and Strategic Partnerships, Alumni and Foundation.
- I document and prepare minutes for PHSC Foundation and Executive Committee meetings, organize appointments, handle messages, and greet visitors. I maintain a comprehensive filing system, mailing lists, and donor records. Additionally, I record gifts, prepare acknowledgment letters, and process reports from the Foundation’s database.
- I handle cash and check deposits, record them in Financial Edge, and assist with special events, direct mail, and other mailings. My responsibilities extend to processing purchase orders, check requests, credit/p-card charges, maintaining an inventory of supplies, and preparing bank deposits. I oversee the processing and ordering of plaques and awards for board members and others as required.
- Completing travel, reimbursement, leave, and other required forms for processing within the College system is also part of my role, as well as providing coverage for the President’s Assistant as needed. I monitor and supervise student worker(s) and validate timesheets, and in the Office of Advancement and Innovation, I schedule appointments, coordinate meetings, keep up spreadsheets for multiple projects and legislative updates, and handle HR updates. Additionally, I manage communication interdepartmentally, group communications, and correspondence.
- In my previous role as an Admissions Specialist June 2022 - 2023, I worked in a secure area assisting students, the public, faculty, and staff with all aspects of the admissions process to the college, including application requirements, processing applications, and maintaining student records. I also communicated closely with Student Financial Aid, Foundation Scholarships, Advising, and Faculty.
Staff Assistant, Purchasing & Vital Statistics
Pasco Department of Health (DOH)
12.2020 - 05.2022
- Work in a secure area Commissioned by the State of Florida to issue Birth/Death Certificates, following Florida Statute 387. Provide in person and over the phone bilingual Customer Service, related to issuance of birth and death certificates. Cash handling and balancing of draw, which includes cash, check, and credit card transactions. Review daily reports to ensure no missing records or duplicate records. Contact Medical Providers to resolve issues regarding late death record fillings. Daily communications with funeral homes to answer all questions related to death records. Daily processing of birth and death records via VitalChek system. Daily review of birth and death certificates of accuracy of data entry to the eVtials system. Handle correspondence (mail and fax) which include requests from the public, government office, attorney’s offices, and funeral homes. Maintain all records in a secure and acceptable manner. Assist with procuring goods and services, following Florida Statute 287. Assist with receiving goods and services both physically and in MyFloridaMarketPlace. Review and process invoices for payment
Podiatric Medical Assistant
The Foot & Leg Specialty Center
10.2008 - 08.2020
- Manage patient care records and provide general care. People-focused.
- Managed approximately 12-15 patients daily.
- Hands on wound care and podiatric care. Provide excellent customer service driven by service and care. Assist all patient’s needs, including diabetic care and all other podiatric needs, including pre-op and post-surgical care.
Victoria’s Secret Store Co-Manager
The Limited Group
11.2001 - 05.2003
- Responsible for full operation of the store including administrative tasks, recruiting, training, results, budget, payroll, and supervision of fifteen or more sales and operations employees.
- Assisted in managing daily store operations to enhance customer satisfaction and drive sales.
- Fostered a positive team environment through effective communication and motivation strategies.
District Manager
BAX Global, Air Freight Co.
01.1997 - 01.2000
- Responsible for Domestic and International Ground, Ocean, and Air traffic. Grew station's customer base to 300+ and boosted revenue by 500%. Managed 40+ employees, overseeing Sales, Credit and Collections, Accounting, and Operations.
Traffic/Customs Supervisor
Interceramic, Internacional de Ceramica
01.1994 - 01.1997
- Developed special programs for reporting import taxes on raw materials and finished products annually. Exporting finished products globally by air, land, and sea.
- Supervised daily operations to ensure adherence to safety and quality standards.
- Coordinated workflow between departments to optimize productivity and efficiency.
Purchasing, Traffic/Customs Supervisor
PALSA, Proveedora Agricola Lagunera
02.1992 - 01.1993
- Responsibilities encompass the importation of agricultural machinery, milking equipment, and seeds. Recorded all transactions with suppliers from the US.
- Implemented process improvements that streamlined operations and reduced downtime.
- Resolved customer inquiries promptly, enhancing overall service quality.
HR Director’s Assistant
American Industries Int’l
01.1990 - 01.1991
- In charge of corporate payroll. Marketing Director’s Assistant (92-93), Responsible for quotes to foreign companies for services. The company offered shelter, real estate, joint venture, customs, managerial, and other services.
International Purchasing
PALSA, Proveedora Agricola Lagunera
01.1989 - 01.1990
- Traffic/Customs Assistant to the Department Manager.
Education
Some College (No Degree) - English Literature / ESOL
University of Michigan
Ann Arbor, MIComputer Analyst
University of Chihuahua
Chihuahua, Mexico1990
Grandview Senior High School
Grandview, MO05.1989
Executive Bilingual Secretary
Instituto Femenil Ma. Cristina
Torreón, Coahuila07.1988
Skills
- Proficient in customer service
- Advanced computer skills (MS Office)
- Strong organizational capabilities
- Certified notary services
- Fluent Spanish language skills
- Office management
- Information confidentiality
Accomplishments
- Executive Administrative Assistant to the Vice President of Advancement, Alumni, and Foundation in State College.
- 2 years of experience in Public Health.
- 12 years of experience in the Medical Field.
- 2 years of experience in management in the retail business.
- Possesses 11 years of experience in international trade, logistics, and transportation.
- Full responsibility for company profits and losses.
- Consistent record of profit contributions.
- Experience with customs departments in Mexico, U.S., Europe, Latin America, and Asia.
- Bilingual in English and Spanish.
- Frequent travel throughout the U.S. and Mexico.
- HR experience as mediator with HR Headquarters, employees, and union.
Languages
Spanish
Native or Bilingual
Timeline
Executive Administrative Assistant
Pasco-Hernando State College
06.2023 - Current
Staff Assistant, Purchasing & Vital Statistics
Pasco Department of Health (DOH)
12.2020 - 05.2022
Podiatric Medical Assistant
The Foot & Leg Specialty Center
10.2008 - 08.2020
Victoria’s Secret Store Co-Manager
The Limited Group
11.2001 - 05.2003
District Manager
BAX Global, Air Freight Co.
01.1997 - 01.2000
Traffic/Customs Supervisor
Interceramic, Internacional de Ceramica
01.1994 - 01.1997
Purchasing, Traffic/Customs Supervisor
PALSA, Proveedora Agricola Lagunera
02.1992 - 01.1993
HR Director’s Assistant
American Industries Int’l
01.1990 - 01.1991
International Purchasing
PALSA, Proveedora Agricola Lagunera
01.1989 - 01.1990
Some College (No Degree) - English Literature / ESOL
University of Michigan
Computer Analyst
University of Chihuahua
Grandview Senior High School
Executive Bilingual Secretary
Instituto Femenil Ma. Cristina
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