Claudia Coelho
Mineola,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
RECOVRY Physical Therapy
04.2023 - Current
- Verified insurance eligibility and benefits and updated insurance information.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced office efficiency by establishing administrative processes and implementing organizational systems.
Waitress
Tocolo Cantina
09.2021 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Hostess/Server
Long Island Bagel Cafe
10.2018 - 07.2020
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Bridal Assistant
Bridal Reflections
05.2017 - 07.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
Education
Bachelor of Science - Homeland Security
State University At Albany
Albany12.2024
High School Diploma -
Mineola High School
Mineola05.2020
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Critical Thinking
- Bilingual fluency
- Customer and client relations
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Administrative Assistant
RECOVRY Physical Therapy
04.2023 - Current
Waitress
Tocolo Cantina
09.2021 - 08.2023
Hostess/Server
Long Island Bagel Cafe
10.2018 - 07.2020
Bridal Assistant
Bridal Reflections
05.2017 - 07.2018
Bachelor of Science - Homeland Security
State University At Albany
High School Diploma -
Mineola High School
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