Claudia Coleman
Tomball,TX
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
22
22
years of professional experience
Work History
Designer's Assistant
Atelier Haus Interiors
Spring, TX
02.2022 - Current
- Handled incoming calls and directed callers to appropriate department or employee.
- Developed positive relationships with internal customers through effective communication techniques.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Maintained front desk to provide positive first impression.
- Maintained positive working relationship with fellow staff and management.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Offered reception coverage to relieve staff during absences or breaks.
- Assisted with set up for social events and food deliveries.
- Reviewed and approved vendor invoices.
- Organized and maintained filing systems for documents and records.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
Property Management Assistant
Groen Realty Partners
The Woodlands, TX
02.2022 - 11.2024
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Oversaw daily operations, maintenance, and administration of various properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Handled resident complaints and expedited maintenance requests.
- Scheduled maintenance calls.
- Completed routine maintenance and repair.
- Conducted testing of software and systems to ensure quality and reliability.
Account Manager, Inside Sales
Taylor Insurance Agency
Houston, TX
02.2003 - 05.2020
- Resolved customer complaints regarding sales and service.
- Coached team members on how to effectively close deals with clients.
- Performed regular follow-up calls to ensure customer satisfaction levels remain high.
- Conducted customer outreach activities to build relationships with clients.
- Monitored changes in the marketplace that could affect existing or future sales activities.
- Maintained client accounts and updated CRM system with relevant information.
- Prepared proposals for new business opportunities based on client requirements.
- Provided technical support to customers regarding products and services.
- Communicated with repeat customers to build long-term relationships.
- Resolved customer disputes or complaints in a timely manner.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Cypress Creek High School
Houston, TX05-1994
Skills
- Preparing contracts
- Researched sales leads
- Account development
- Customer training
- Payment collecting
- Account servicing skills
- Sales negotiations
- Product training
- Outbound telephone marketing
- Sales analysis
- Accounts payable/receivable
- Team Training
- Client development
- Customer service
Languages
English
Professional
Spanish
Professional
Timeline
Designer's Assistant
Atelier Haus Interiors
02.2022 - Current
Property Management Assistant
Groen Realty Partners
02.2022 - 11.2024
Account Manager, Inside Sales
Taylor Insurance Agency
02.2003 - 05.2020
High School Diploma -
Cypress Creek High School
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