Claudia Conard
Temple,PA
Summary
Dedicated Administrative Professional with over 25 years of experience providing comprehensive administrative support to upper level teams. Ability to work independently or in team environments. Excellent interpersonal and communication skills with a strong commitment to achieving team and company goals.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
PSH-ST. JOSEPH
09.2017 - Current
- Provide support and assist with special projects as assigned by VP of Cancer Service Line & Lead Physician, Director of Operations and Nurse Manager
- Develop comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights
- Multidisciplinary Tumor Board conference coordinator
- Prepare a wide variety of documents including correspondence, reports, minutes, memoranda; copies, fax, emails and distribute information in various formats
- Create monthly departmental newsletter
- Organize the Cancer Center memorial service, holiday parties and team building activities, promoting a positive company culture and boosting employee morale
- Assist with human resources tasks such as updating employee files, submitting time-off requests per company policy guidelines, and review timecards for accuracy
- Manage inventory and ordering for department supplies
- Manage expense reports for the entire department, ensuring accurate documentation of spending for budgeting purposes
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
Patient Experience Manager
ARAMARK / METHODIST HOSPITAL
01.2015 - 09.2017
- Analyzed patient feedback data to identify areas for improvement and implemented targeted interventions for better outcomes
- Trained staff members in best practices for patient-centered care, fostering a compassionate and empathetic environment
- Established protocols for timely response to patient complaints, effectively resolving issues and minimizing negative impact on satisfaction scores
- Conducted monthly meetings with staff and managers to review HCAHPS scores through Press Ganey
- Attended weekly Grand Rounds with Administrators
- Provided administrative support to the Director of Facilities, Environmental Services, and of Food and Nutrition
- Assisted with high-volume phone system and dispatched calls
- Ordered and ensured availability of supplies and materials, coordinated, and tracked major shutdowns and hot work permits
- Processed invoices for purchase orders using Project Acsent
- Directed vendor relations for bidding and follow-up on current projects and or repairs
- Processed and approved Bi-Weekly Payroll- Daily review of timecards, verified hours and PTO
- Created monthly newsletter for several departments.
Customer Service Agent
BRITISH AIRWAYS, INC.
01.2014 - 01.2016
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences
- Managed the check-in process ensuring the customers have the proper documentation to travel overseas and all boarding passes
- Responsible for escorting unaccompanied minors, disabled and VIP passengers throughout the airport
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns
- Offered promotional upgrades and marketing incentives to new customers
Executive / Sales Assistant
MAJOR MEDICAL HOSPITAL SERVICES, INC.
01.2012 - 01.2015
- Maintained CEO’s calendar, planned, and scheduled meetings
- Organized networking events to cultivate strong relationships among industry professionals and potential clients
- Organized the details of events, travel arrangements, and itineraries
- Responsible for the continuing education, training, and certifications for employees
- Processed bi-weekly payroll and generated commission reports
- Responsible for customer relations that included problem resolution, construction proposals and quotes and generated invoices
- Established vendor relationships to facilitate the purchase of all inventory, including pricing and the negotiation of all vendor contracts and rebate programs
Administrative Resource Coordinator
MANAGED MEDICAL SPECIALTIES, INC.
01.1999 - 01.2011
- Assisted all sales staff including the procurement of samples, pricing and quotes, and other support as required
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients
- Responsibilities included inventory personnel management, warehouse management, and oversight of all shipping and receiving
- Provided secretarial and customer service support such as answering telephones, filing, taking orders, greeting visitors, and addressing a variety of inquiries
- Scheduled meetings, appointments, and travel arrangements as needed
- Organized, sorted, and assigned mail distribution for all employees
Education
Highschool Diploma
Thomas Edison Highschool
Philadelphia, PAEvent Planning Certification
Temple University
Philadelphia, PABusiness Administration (2012-2013)
Community College of Philadelphia
Philadelphia, PASkills
- Bilingual: English/Spanish
- Kronos, Project Ascent, Epic, Cerner, Mosaiq, My Time, Workforce Management, Global HR and ISIS PRO
- Microsoft Office: Outlook, Word, Excel, Power Point, Outlook, Teams, Zoom
- Quickbooks Accounting Software
- Customer Service
- Calendar Management
- Meeting Planning
- Workflow Optimization
Timeline
Administrative Assistant
PSH-ST. JOSEPH
09.2017 - Current
Patient Experience Manager
ARAMARK / METHODIST HOSPITAL
01.2015 - 09.2017
Customer Service Agent
BRITISH AIRWAYS, INC.
01.2014 - 01.2016
Executive / Sales Assistant
MAJOR MEDICAL HOSPITAL SERVICES, INC.
01.2012 - 01.2015
Administrative Resource Coordinator
MANAGED MEDICAL SPECIALTIES, INC.
01.1999 - 01.2011
Highschool Diploma
Thomas Edison Highschool
Event Planning Certification
Temple University
Business Administration (2012-2013)
Community College of Philadelphia
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