Claudia Concepcion
Orlando
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Enthusiastic individual experienced in role with combination of leadership, customer service and sales experience. Skilled in training and problem-solving illustrated over 4 years .
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Key Holder position. Ready to help team achieve company goals.
Dedicated furniture professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
General Manager
Kane's Furniture
10.2023 - Current
- Managed budget implementations, employee reviews, training, schedules.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Conducts formal reviews of sales and marketing activities.
- Corrects variances in performance.
- . Prepares sales goals for Sales Representatives. Ensures sales results meet or exceed established goals
- Ensure that customers are serviced and store is merchandised in accordance with company standards.
- Maintains the integrity of all pricing and marketing programs.
- Keeps informed regarding the area’s competitive position and competitors’ actions.
- Manages and oversees expenses. Pursues cost-saving measures and monitors usage of equipment and supplies
- Establishes effective reporting and communication with Sales Representatives to ensure they are appropriately informed of expectations, polices, and programs
- Provides leadership to store personnel through effective objective setting, delegation, and communication.
- Ensures that personnel are well-trained, effective, and optimally used.
- Responds to customer requests and resolves problems promptly
Store Manager in Training
Kane's Furniture
09.2022 - 10.2023
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
- Assisted in the recruitment, hiring, and onboarding of new employees to build a strong team prepared to excel at store objectives.
- Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Key Holder
Kanes Furniture
04.2022 - 09.2022
- Oversee store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Educated customers about product and service
- offerings, special deals and newly released offerings to help each person make informed choices.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Prepare bank deposits and drafted sales reports to keep daily processes running smoothly.
- Helped the sales team during the T/O process whenever needed.
Sales Associate
Kane's Furniture
08.2019 - 09.2022
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
- Updated customers on scheduled deliveries of furniture to homes.
- Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
- Enhanced customer satisfaction by providing personalized recommendations based on their specific needs and preferences.
Customer Service Sales Representative
Kanes Furniture
11.2017 - 08.2019
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Delivered superior customer service to retain existing customers and attract future customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Determined customer needs and interests to recommend products or services.
Administrative Assistant
Wilmarie Investment Inc
08.2008 - 05.2017
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Generated reports and typed letters in Word.
- Scheduled office meetings and client appointments for staff teams.
Customer Service Representative
Trans Oceanic Life Insurance Company
10.2003 - 08.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Associate of Science - Medical Insurance Billing
Nova College De Puerto Rico
Bayamon, PR05.2008
Associate of Science - Computer And Information Sciences
Emory College
05.1994
Skills
- Customer Transactions
- Delegation and Supervision
- Cash Handling and Reconciliation
- Computer Proficiency
- Work Prioritization
- Managing Customer Needs
- Staff Coaching and Training
- Sales Floor Organization
- Administrative Duties
- Spanish Speaking
- Leadership and team building
- Operations Management
- Team Player
- Problem Resolution
- Efficient multi-tasker
- Effective leader
- Team Leadership
- Customer Relations
Timeline
General Manager
Kane's Furniture
10.2023 - Current
Store Manager in Training
Kane's Furniture
09.2022 - 10.2023
Key Holder
Kanes Furniture
04.2022 - 09.2022
Sales Associate
Kane's Furniture
08.2019 - 09.2022
Customer Service Sales Representative
Kanes Furniture
11.2017 - 08.2019
Administrative Assistant
Wilmarie Investment Inc
08.2008 - 05.2017
Customer Service Representative
Trans Oceanic Life Insurance Company
10.2003 - 08.2008
Associate of Science - Medical Insurance Billing
Nova College De Puerto Rico
Associate of Science - Computer And Information Sciences
Emory College
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