Claudia Concha
Miami Beach,FL
Summary
More than six years of experience providing service as hostess, food runner, server and cashier. Extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
7
7
years of professional experience
Work History
Server
Cafe Americano Vida/Estilo Hospitality Group
01.2023 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Food Runner
Hosteria Romana
01.2021 - 01.2023
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Greeted customers and provided outstanding customer service.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Hostess
Hosteria romana. Italian food
01.2019 - 01.2021
- Answered phone calls to take orders, give information and document reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Server
Margarita Beach Club
01.2018 - 01.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Superior - Nursing Assistance
Colegio Calasanz
Alcala De Henares, Madrid01.2007
Skills
- Exceptional customer service
- Guest Engagement
- Strong Work Ethic
- Cash Handling
- Hospitality service expertise
- Professional Appearance
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Sales expertise
- Sales Techniques
Timeline
Server
Cafe Americano Vida/Estilo Hospitality Group
01.2023 - Current
Food Runner
Hosteria Romana
01.2021 - 01.2023
Hostess
Hosteria romana. Italian food
01.2019 - 01.2021
Server
Margarita Beach Club
01.2018 - 01.2020
Superior - Nursing Assistance
Colegio Calasanz
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