Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Claudia Conrado

Flanders,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Project Marketing Manager, Client Mangement

Prudential Financial
Newark, NJ
04.2015 - Current
  • Implemented marketing plans for new products.
  • Created content for promotional materials, including brochures, flyers, and websites.
  • Monitored competitors' activities to keep up with industry trends.
  • Evaluated the effectiveness of marketing campaigns using analytics tools.
  • Collaborated with internal teams on product launches and advertising strategies.
  • Tracked budgets for all marketing initiatives and provided regular updates.
  • Maintained relationships with key customers through regular communication.
  • Worked with management team to oversee and monitor marketing strategy.
  • Managed creation of marketing materials, collateral and sales support tools.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
  • Collaborated with other departments to coordinate strategic marketing activities.
  • Assessed projects against budgets and timelines, keeping team and assignments on task.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.
  • Created marketing policies and procedures, evaluating and revising to maximize team efforts.
  • Evaluated marketing personnel and offered constructive feedback on ways to improve.
  • Generated ideas to increase sales through creative promotions.
  • Interviewed and hired talented individuals to add value to marketing team.

Sr. Client Service Specialist

Prudential Financial
Roseland, NJ
05.2007 - 04.2015
  • Resolved customer inquiries in a timely manner, while maintaining high customer satisfaction ratings.
  • Developed strategies to improve client service operations and processes.
  • Coordinated with other departments to ensure efficient client service delivery.
  • Responded to customer complaints and escalated unresolved issues to management when necessary.
  • Assisted customers with account setup, including password resets and profile updates.
  • Managed incoming calls and emails from clients seeking support or information.
  • Ensured compliance with industry standards on all client services related activities.
  • Trained new staff members on company policies, procedures, products and services.
  • Developed relationships with key customers by providing personalized attention.
  • Collaborated with internal teams to develop strategies for responding to customer needs.
  • Implemented new procedures that increased efficiency of client service team operations.
  • Provided guidance on best practices for resolving complex customer issues quickly.
  • Identified opportunities for process improvements within the client service department.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.

Team Leader, Disability Client Services

Prudential Financial
Livingston, NJ
05.2005 - 05.2007
  • Provided support and guidance to team members, ensuring that all tasks were completed in a timely manner.
  • Monitored client progress and updated records accordingly.
  • Trained new staff on disability service policies and procedures.
  • Organized weekly meetings with team members to discuss client cases and coordinate care plans.
  • Facilitated communication between team members to ensure efficient delivery of services.
  • Resolved conflicts between team members through active listening techniques and effective problem-solving methods.

Disability Consultant

Prudential Financial
Parsippany, NJ
11.2000 - 05.2005
  • Reviewed and analyzed disability claims to determine eligibility for benefits.
  • Provided assistance and guidance to claimants regarding the completion of paperwork and forms related to their claim.
  • Conducted interviews with claimants, employers, physicians, witnesses, and other third parties to obtain information relevant to a claimant's disability claim.
  • Investigated medical records and gathered evidence in support of approved or denied claims.
  • Drafted letters of notification for approved or denied claims.
  • Assisted in developing strategies for resolving complex cases involving multiple disabilities, long-term illnesses, or conflicting medical opinions.
  • Participated in team meetings to discuss case management issues and provide updates on pending disability claims.
  • Maintained accurate records and files containing detailed information on each claim processed.
  • Collaborated with legal staff concerning appeals of denied claims.
  • Met regularly with supervisors and managers to review progress reports on outstanding cases.

Education

Bachelor of Arts - Psychology

Radford University
Radford, VA
05-2000

Skills

  • Marketing Campaign Management
  • Self Motivation
  • Project Management
  • Marketing Campaigns
  • Vendor Relations
  • Customer Satisfaction
  • Claims Management
  • Problem Solving
  • Client Relations
  • Organizational Skills
  • Account Management
  • Third Party Administrators
  • Detail-Oriented

Languages

Spanish
Professional

Timeline

Project Marketing Manager, Client Mangement

Prudential Financial
04.2015 - Current

Sr. Client Service Specialist

Prudential Financial
05.2007 - 04.2015

Team Leader, Disability Client Services

Prudential Financial
05.2005 - 05.2007

Disability Consultant

Prudential Financial
11.2000 - 05.2005

Bachelor of Arts - Psychology

Radford University

Similar Profiles

CREATE PROFILE
Claudia Conrado