Claudia Corll
Portage,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Exceptional skills with one on one customer interactions. Very friendly demeanor but can be very competitive when I need to be. I also have a very strong drive to succeed at everything I do.
Overview
19
19
years of professional experience
Work History
Front of House Manager
Tate's Place
Portage, IN
05.2016 - Current
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Distributed food to service staff for prompt delivery to customers.
- Delegated work to staff, setting priorities and goals.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Provided support to servers when needed during busy periods or peak hours.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coordinated special events such as large parties, birthdays, anniversaries.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Resolved customer complaints in a professional manner.
- Interviewed, hired and trained new employees.
- Monitored dining room cleanliness and tidiness at all times.
Front of House Server
Rosewood Restaurant
Valparaiso, IN
02.2011 - 06.2016
- Replenished water glasses throughout the meal period as needed.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
- Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
- Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
- Maintained cleanliness of dining area, including tables, chairs, floors and counters.
- Greeted guests upon arrival, provided menus and answered questions regarding menu items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Followed up with guests after their meal experience to ensure satisfaction was achieved.
- Trained new employees to perform duties.
- Demonstrated superior product knowledge by accurately describing menu items to guests.
- Organized takeout orders for dine-in or pick-up customers.
- Assisted in training new front-of-house staff on proper service techniques and procedures.
- Prepared checks, itemizing total meal costs and taxes.
Licensed Practical Nurse
Valparaiso Care and Rehabilitation
Valparaiso, IN
05.2005 - 02.2011
- Administered medications and therapies in accordance with physicians orders.
- Counseled clients, patients and families and provided emotional and psychosocial support.
- Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
- Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
- Observed strict confidentiality and safeguarded all patient-related information.
- Facilitated referrals for specialty services when necessary.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Provided pre- and post-operative nursing care.
- Applied interventions to progress patients toward wellness and address maintenance of wellness.
- Performed triage to maximum team productivity and effectiveness.
- Performed physical assessments, including vital signs and health history documentation.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
- Collected and documented vital signs to track current patient conditions.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Managed emergency situations promptly according to established protocols.
- Assisted with admissions and discharges of patients from hospital units or long-term care facilities.
- Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Conducted regular rounds to assess the status of assigned patients.
- Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Communicated with patients with compassion while keeping medical information private.
- Assisted patients with personal hygiene activities such as bathing, dressing, eating, grooming, and toileting needs.
- Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
- Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
- Used sterile techniques to prepare patients for procedures.
- Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN02-2005
Skills
- Service Prioritization
- POS System Operations
- Training and Coaching
- Restaurant Operations
- Quality Standards
- Staff Management
- Conflict Resolution
- Health Code Compliance
- Customer Service
- Front of House Management
- Calendar and Scheduling Software
- Recruitment and Hiring
- Customer Retention
- Catering Services
- Anticipating Problems
- Calm and Pleasant Demeanor
- Collaboration and Teamwork
- Critical Thinking
- Scheduling Staff
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front of House Manager
Tate's Place
05.2016 - Current
Front of House Server
Rosewood Restaurant
02.2011 - 06.2016
Licensed Practical Nurse
Valparaiso Care and Rehabilitation
05.2005 - 02.2011
Associate of Science - Nursing
Ivy Tech Community College of Indiana