Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Coronado

Tampa,FL

Summary

High-performing, strategic-thinking professional with more than thirteen years' experience in customer service. Greatly skilled at relationship-building with clients, organizations, and teams. Adaptive at assessing needs, generating options, and implementing solutions in collaboration with every client. Well-versed in all phases of a job's role, assessing needed skills, and qualifications.

Overview

13
13
years of professional experience

Work History

surgery scheduler

Norman Parathyroid Center
01.2021 - Current
  • Norman Clayman endocrine institute -Perform administrative clinical duties for 13 General Surgeons
  • Schedule surgeries, pretesting, radiology (MRI, CT scans, etc.) appointments and physician referrals
  • Obtain insurance authorization and documented all information
  • Manage all Surgical and Endoscopy Procedures for O.R., Data Entry and complete all financial charges for O.R
  • Entered anesthesia requirements and anesthesiologist - Work closely with team members to deliver project requirements, develop solutions, and meet deadlines - Create agendas and communication materials for team meetings and day to day tasks based on priority
  • Determine and implement techniques to improve medical records and retrieval processes.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Arranged pre-operative and post-operative appointments for surgical patients.

Traveling integrations specialist

MYEYEDR
11.2019 - 12.2020
  • Myeyedr -Supported onboarding of new employees by hosting orientation sessions
  • Created targeted courses to achieve company objectives and enhance skills of new employees in leadership roles
  • Developed budgeting and planning skills by financing, planning, organizing my year around the country
  • This involved using various spreadsheets and keeping record of expenses
  • Prepared reports to track employee progress and recruitment needs for future training - Oversaw hardware, software, and networking component monitoring, testing and installation to assist maintenance and migration.

Receptionist

Florida Medical Clinic
08.2014 - 10.2019
  • My journey with Florida medical clinic, in Tampa Florida formally known as primary care physician's alliance
  • I started as a front desk receptionist
  • My duties included but not limited to be doing the check in for five doctors and one physician assistant, answering a nine-line phone system, chart preparation, assisting patient with filling out paperwork (verifying patients insurance forms and messages)
  • I cheerfully greeted and assisted patients with their registration and check in
  • I also verified updated patient demographics, prepared charts, and scheduled appointments
  • Now of the check and inform patients of their copayments, billing issues as well as collected outstanding balances on their accounts
  • I completed daily batches and balanced totals
  • Scheduled and call to confirm appointment for the next business day, under supervision and, assisted with appropriate instructions/directions to patients via phone or in person
  • In addition, I provided clerical and office support
  • After my fourth year I was purported to the checkout position
  • Since then, I have expanded my skills, to entering charges for all the doctors, learning diagnosis and diagnosis codes (currently I'm using ICD 10 codes), entering them faultlessly, daily
  • I have acquired experience of working with my office manager hand on hand and with our office collector in our headquarters office daily on billing tasks and for our Laboratory charges as well
  • In addition, I still do check in on patients that patient medical eligibility with their insurance, scheduling patients at check out for future appointments, as well as for any other diagnostic tests, etc
  • In addition, I am also responsible for opening the doctors mail every day.

Mobile customer serice

One Touch
08.2014 - 12.2018
  • Representative, one touch direct - Received inbound calls from customers, providing information regarding services or products, taking new orders and canceling accounts
  • Informed customers on billing procedures, processed payments and aided set up payment options
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques
  • Maintained up to date knowledge of T-Mobile policies regarding payments, returns, and exchanges

Administrative assistant

Abuelo's Home Health Care LLC
03.2012 - 07.2014
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
  • Scheduled office meetings and client appointments for staff teams
  • Executed record filing system to improve document organization and management
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
  • Processed customer orders accurately and within agreed timeframes to meet service standards
  • Created and maintained databases to track and record customer data
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources
  • Performed research to collect and record industry data.

Pharmacy technician

Choice Pharmacy
01.2010 - 02.2012
  • Counted, measured, and compounded medications following standard procedures
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Counted and labeled prescriptions with correct item and quantity
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Education

DIPLOMA -

ALONSO High School
Tampa, FL
05.2011

Skills

  • Client Focused
  • Time Management Skills
  • Training & Development
  • Excellent Communication
  • Medical Terminology Knowledge
  • Computer Proficient
  • Detail Oriented
  • Great Ability to Multitask
  • Positive Learning Process
  • Database Management
  • Microsoft Word, Excel, Power Point, and outlook
  • Internet Explorer Electronic Medical System (Practice Fusion, EHR, EMR, ECW, Scheduling express, Misys Tiger)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

surgery scheduler

Norman Parathyroid Center
01.2021 - Current

Traveling integrations specialist

MYEYEDR
11.2019 - 12.2020

Mobile customer serice

One Touch
08.2014 - 12.2018

Receptionist

Florida Medical Clinic
08.2014 - 10.2019

Administrative assistant

Abuelo's Home Health Care LLC
03.2012 - 07.2014

Pharmacy technician

Choice Pharmacy
01.2010 - 02.2012

DIPLOMA -

ALONSO High School

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Claudia Coronado