Claudia Coronel
Mission,Texas
Summary
Accomplished Owner/Operator at El Sancho Tex Mex BBQ, adept in operations management and client relationship management. Proven track record of enhancing cash flow, profitability, and customer satisfaction. Skilled in documentation, reporting, and business planning, with a focus on achieving high employee retention and cultivating positive work environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner/Operator
El Sancho Tex Mex BBQ
03.2020 - Current
- Managed day-to-day business operations.through diligent record-keeping and inspections.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
Accounts Payabale
La Popular Materials
09.2021 - 02.2024
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
- Managed high-volume invoice processing efficiently, maintaining a consistent record of timely payments.
- Reduced outstanding accounts payable balances by diligently following up on overdue invoices and negotiating payment terms.
Licensed Manicurist
Lovely Nails
04.2017 - 02.2021
- Streamlined inventory management process for nail care products to reduce wastage and optimize efficiency.
- Expanded clientele base through referrals, marketing efforts, and consistent quality of service.
- Instituted measures that reduced instances of no-shows or cancellations by confirming appointments via phone calls or text messages 24 hours before scheduled time slots.
- Assisted in training new hires on salon procedures, technical skills, and customer relations best practices.
- Contributed to a positive salon atmosphere by maintaining a professional demeanor while engaging with clients and coworkers.
- Enhanced client satisfaction by providing exceptional manicure and pedicure services.
- Utilized industry-standard sterilization techniques for all tools, ensuring client safety and compliance with health regulations.
- Enhanced the salon''s reputation by consistently delivering on-time and top-notch nail services.
- Developed lasting relationships with clients by offering attentive service and genuine conversation.
Clerk / Accounts Payable
All Valley Restaurant Equipment
04.2015 - 09.2016
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
La Joya High School
La Joya, TX2009
Skills
- Operations management
- Client relationship management
- Documentation and reporting
- Hiring
- Business planning
Certification
Substitute Teacher Certification
Timeline
Accounts Payabale
La Popular Materials
09.2021 - 02.2024
Owner/Operator
El Sancho Tex Mex BBQ
03.2020 - Current
Licensed Manicurist
Lovely Nails
04.2017 - 02.2021
Clerk / Accounts Payable
All Valley Restaurant Equipment
04.2015 - 09.2016
Substitute Teacher Certification
La Joya High School
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