Claudia Cortinas

• Welcomed customers, offering assistance to help find store items.
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Ensured cleanliness and organization of the checkout area by sanitizing register belts, emptying trash cans and organizing candy racks.
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers.
• Resolved customer complaints regarding pricing errors or product availability with professionalism.
• Demonstrated strong problem-solving skills when resolving issues related to incorrect pricing or damaged merchandise.
• Performed daily opening and closing procedures for the register area.
• Processed refunds and exchanges according to company policy.
• Answered customer questions and provided store information.
• Assisted with training new cashiers and customer service team members to increase speed of onboarding
• Scanned, priced, and bagged customer groceries quickly to keep lines moving.
• Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
• Processed payments promptly for customers to exceed productivity standards.
• Maintained work area and kept cash drawer organized.
• Counted and balanced cashier drawers.
• Checked personal identifications during alcohol and tobacco sales.

Assisted cashiers with resolving customer complaints and inquiries.