CLAUDIA COX
Lake Hughes,CA
Summary
Passionate and fully Bilingual in Spanish and English professional with 20+ years of experience in various fields, including entertainment, healthcare, finances, and hospitality. Looking to secure a remote position to utilize and expand learnings, knowledge, and skills while making a significant contribution to the company's success.
Overview
24
24
years of professional experience
Work History
COURIER
OBC West
Los Angeles, CA
01.2023 - Current
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Obtained signatures for delivery documents and packages.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
PERFORMING ARTIST
Various
Los Angeles, CA
09.2001 - Current
- Acted in various films, TV shows, music videos and voice over projects, as well as on stage.
- Used social media to promote events and build audience.
- Earned headlining performance through quality of work and reliability in packing audiences.
- Wrote and performed original stand-up comedy acts to audiences around Los Angeles, CA.
- Utilized improvisation techniques to enhance shows.
- Rehearsed diligently to perfect routines and deliver top-shelf performances.
- Obtained roles by studying parts and developing strong characterization.
- Networked with industry professionals to build contacts and maintain steady stream of work.
- Produced stand-up comedy shows from concept to conclusion.
KITCHEN WORKER
Canyon Creek Summer Camp
Lake Hughes, CA
01.2022 - 11.2022
- Managed time to juggle multiple tasks simultaneously with ease.
- Prepared entrees, salads, and appetizers for over 200 daily customers.
- Followed recipes and chef instructions to prepare food correctly.
- Transported food items from storage areas to kitchen for prepping.
- Plated and presented food following chef requirements.
- Sanitized dining ware and kitchen equipment according to health code standards.
CAREGIVER
Independently Employed
Lake Hughes, CA
11.2016 - 07.2020
- Assisted patients with self-administered medications.
- Liaised with key accounts to deliver targeted administrative household support.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, cooked meals, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
MEDICAL SECRETARY
East Palmdale Dialysis
Palmdale, CA
01.2016 - 10.2016
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported office staff and operational requirements with administrative tasks.
- Received, prepared, and routed laboratory results to correct clinical staff members.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Organized paperwork such as charts and reports for office and patient needs.
EXECUTIVE ASSISTANT
Strategy Coaching
Los Angeles, CA
11.2011 - 12.2013
- Increased customer acquisition during presentation workshops through strong communication, empathy and leadership skills.
- Led small teams during workshops to facilitate learning and assist senior leadership.
- Managed social media accounts to increase visibility, promote events and workshops, and distribute information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Seamlessly interacted with team members to plan and complete special projects.
- Updated spreadsheets and databases to track, analyze, and report on performance data.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Organized and updated schedules for executives.
ADMINISTRATIVE ASSISTANT
Bethune Theatredanse
Burbank, CA
01.2003 - 09.2005
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Performed research to collect and record industry data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained databases to track and record customer data.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Drafted correspondence and other documents for CEO and department heads in company's voice, both in Spanish and English.
- Assisted coworkers and staff members with special tasks on daily basis.
SPANISH INTERPRETER
Telephone Language Services
Los Angeles, CA
01.2004 - 12.2004
- Interpreted consecutively English to Spanish and Spanish to English to enable phone communication for general costumer service, insurance claims, telecommunication and healthcare calls.
SPANISH MEDICAL INTERPRETER
Saint Joseph Hospital
Omaha, NE
01.2001 - 09.2001
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Translated procedural information to facilitate understanding between doctors and patients.
- Translated documents about treatment directions and helped Spanish-speaking patients fill out medical forms.
- Followed ethical codes to protect confidentiality of patient medical information.
- Proofread, edited and improved documents of different sizes.
- Equipped healthcare providers with cultural information to promote appropriate provision of health services.
- Developed and maintained glossary of technical terms.
- Assisted Spanish-speaking clients with inquiries.
CUSTOMER ACCOUNT SPECIALIST
TD Ameritrade
Omaha, NE
01.2000 - 02.2001
- Set up new customer accounts and updated existing profiles with latest information.
- Completed routine and complex account updates to resolve problems.
- Evaluated customers' potential needs to make appropriate recommendations.
- Observed financial transaction laws and regulations for full accounts compliance.
- Adhered to standards of quality and service as well as all compliance requirements.
- Met customer call guidelines for service levels, handle time and productivity.
SALESPERSON
Holborn Publications
London, UK
01.1999 - 11.1999
- Worked to build relationships with customers and built potential for additional sales.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Improved customer service and telecommunication skills to build lasting relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Master of Arts - Text & Performance Studies
Awarded through the English Department of King's College London in association with the Royal Academy of Dramatic Arts.
- Dissertation: translation of the full-length play El Tony Chico, by Chilean playwright Luis Alberto Heiremans, from Spanish into English
Bachelor of Arts - Theatre
Major in Theatre with Minors in Art and Music.
- 3.85 GPA
Skills
- Bilingual in Spanish/English
- Efficient Data Entry
- Verbal and Written Communication
- Microsoft Office Suite
- Multitasking
- Attention to Detail
- Self-Motivated
- Creativity
- Empathy
- Fast learner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
German
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
COURIER - OBC West
01.2023 - Current
KITCHEN WORKER - Canyon Creek Summer Camp
01.2022 - 11.2022
CAREGIVER - Independently Employed
11.2016 - 07.2020
MEDICAL SECRETARY - East Palmdale Dialysis
01.2016 - 10.2016
EXECUTIVE ASSISTANT - Strategy Coaching
11.2011 - 12.2013
SPANISH INTERPRETER - Telephone Language Services
01.2004 - 12.2004
ADMINISTRATIVE ASSISTANT - Bethune Theatredanse
01.2003 - 09.2005
PERFORMING ARTIST - Various
09.2001 - Current
SPANISH MEDICAL INTERPRETER - Saint Joseph Hospital
01.2001 - 09.2001
CUSTOMER ACCOUNT SPECIALIST - TD Ameritrade
01.2000 - 02.2001
SALESPERSON - Holborn Publications
01.1999 - 11.1999
King's College London - Master of Arts, Text & Performance Studies
University of Nebraska Lincoln - Bachelor of Arts, Theatre