Claudia Cristancho
Clifton,NJ
Summary
Experienced operations associate with a strong background in optimizing processes, managing logistics, and ensuring efficiency. Skilled in analyzing data, problem-solving, and implementing improvements to enhance operational workflows. Proven ability to collaborate cross-functionally and contribute to the overall success of organizational objectives.
Overview
34
34
years of professional experience
Work History
Sr Customer Service Rep
ECO3
08.2012 - Current
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Test system upgrades to ensure accuracy and that the new system meets expectations.
- Generate monthly credit reports.
- Utilize CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Demonstrated excellent multitasking abilities by managing multiple tasks while ensuring timely completion.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Delivered exceptional customer service through proactive problem-solving and efficient resolution of issues.
- Collaborated with cross-functional teams to address complex customer needs and provide comprehensive solutions.
Branch Operations Administrator
Pitman-Agfa Corporation
05.1995 - 08.2012
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Collaborated with the branch manager to implement new policies and procedures for improved efficiency.
- Managed daily cash transactions, ensuring accuracy and timeliness in processing deposits, withdrawals, and transfers.
- Reviewed daily billing for accurate profit margins.
Credit and Collections Administrator
Pitman
05.1990 - 05.1995
- Monitored accounts to identify over due payments
- Researched and resolved billing discrepancies and processed credits if necessary
- Released orders based on credit history and credit line, Worked with past due accounts to develop payment plans to reduce receivables and to maintain business relations
- Daily processing of cash receipts and posting to customers accounts.
- Balanced credit card payments
- Identified unapplied cash and contacted customer to apply accurately
- Post payment corrections
Education
Associate of Arts - Business Economics
Fairleigh Dickinson University
Teaneck, NJSkills
- POS Systems and Ordering Platforms
- Active Listening
- Effective Communication
- Organizational Skills
- Attention to Detail
- Problem Solving
- Multitasking
- Adaptability
- Payment Coordination
- SAP Knowledge
- Microsoft Office Proficiency
- GL Entries
Languages
Spanish
Native or Bilingual
Timeline
Sr Customer Service Rep
ECO3
08.2012 - Current
Branch Operations Administrator
Pitman-Agfa Corporation
05.1995 - 08.2012
Credit and Collections Administrator
Pitman
05.1990 - 05.1995
Associate of Arts - Business Economics
Fairleigh Dickinson University
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