Claudia Cruz
Waxahachie
Summary
Dynamic and compassionate Community Health Worker with a proven track record at Baylor Scott & White Health and Wellness, adept in health promotion and bilingual communication. Excelled in patient advocacy and public outreach, significantly enhancing community wellness. Skilled in coordinating care and educating on disease management, demonstrating exceptional teamwork and healthcare advocacy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Community Health Worker
Baylor Scott & White Health and Wellness
09.2022 - Current
- Helped vulnerable individuals navigate complex healthcare system.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Targeted specific community groups with wellness and disease management information.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
Front Desk Receptionist
Baylor Scott & White Health
09.2022 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer problems and complaints.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Customer Service Representative
Dallas Isd
03.2021 - 09.2022
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cashier Team Lead
McDonald's
01.2017 - 03.2021
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Monitored areas for security issues and safety hazards.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer loyalty and retention.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Trained team members on cash register operation and cash handling.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Business Administration
Texas Careers
Laredo, TX05-2004
High School Diploma -
Cigarroa High School
Laredo, TX05-2003
Skills
- Health promotion
- Public outreach
- First aid training
- Team assignments
- Healthcare advocacy
- Substance abuse prevention
- Health education
- Nutrition counseling
- Referral coordination
- Bilingual in [language] and [language]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Community Health Worker
Baylor Scott & White Health and Wellness
09.2022 - Current
Front Desk Receptionist
Baylor Scott & White Health
09.2022 - Current
Customer Service Representative
Dallas Isd
03.2021 - 09.2022
Cashier Team Lead
McDonald's
01.2017 - 03.2021
Business Administration
Texas Careers
High School Diploma -
Cigarroa High School
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