Claudia Cuba
Lake Worth,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Pharmacy Technician
Florida Cancer Specialists
10.2018 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted, measured, and compounded medications following standard procedures.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
Customer Service Associate/Certified Pharmacy Technician
Sam's Club
11.2012 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Delivered prompt service to prioritize customer needs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Cashier /Certified Pharmacy Technician
Walgreen's Pharmacy
08.2007 - 09.2012
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales and customer satisfaction through personalized servicing.
- Welcomed customers and provided assistance in locating and purchasing products.
- Recommended merchandise to customers based on needs and preferences.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Retail Sales Associate
T-Mobile
05.2003 - 02.2007
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Certification - Medical Assisting
Adult And Community Education
Vero Beach, FL04.2012
High School Diploma -
Vocational Education
Vero Beach, FL06.2007
Skills
- Quality Assurance
- Product Knowledge
- Guest Services
- Opening and Closing Procedures
- Data Inputting
- Stock Management
- Cash Register Operation
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Florida Cancer Specialists
10.2018 - Current
Customer Service Associate/Certified Pharmacy Technician
Sam's Club
11.2012 - 10.2018
Pharmacy Cashier /Certified Pharmacy Technician
Walgreen's Pharmacy
08.2007 - 09.2012
Retail Sales Associate
T-Mobile
05.2003 - 02.2007
Certification - Medical Assisting
Adult And Community Education
High School Diploma -
Vocational Education