Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Claudia Darling

Hockley,TX

Summary

Performance-driven customer service professional with a positive, engaging attitude, and a proven track record of delivering exceptional guest and client experiences. Brings extensive experience in customer service, client relations, and team collaboration, with a focus on building trust, resolving concerns, and fostering long-term satisfaction. Articulate, enthusiastic, and results-oriented, with a strong ability to connect with diverse individuals in high-pressure environments. Skilled in managing front-line interactions, maintaining accuracy in sensitive information, and supporting seamless operations. Committed to providing compassionate, detail-focused service in healthcare settings to ensure a smooth and welcoming patient-access experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Court-side Server

Levy
Houston, TX
10.2023 - Current
  • Maintained exceptional service standards under pressure, balancing speed, discretion, and professionalism during life events.
  • Delivered premium food and beverage service to VIP guests, celebrities, and high-profile clientele in a fast-paced, high-energy arena setting.
  • Managed and reconciled payments using a handheld POS system, with a high degree of accuracy and accountability.
  • Complied with all health, safety, and alcohol service regulations, consistently passing internal audits and inspections.
  • Supported team operations by training new staff on court-side protocol, service etiquette, and VIP engagement standards.

Personal Trainer

Iconic
Houston, TX
04.2024 - 05.2025
  • Designed and implemented fitness programs tailored to individual client goals, including weight loss, strength training, and functional movement.
  • Adapted in-person training sessions to virtual formats as needed, ensuring consistent client support and program continuity.
  • Maintained detailed records of workouts, client progress, and fitness goals to ensure accountability and measurable results.
  • Fostered strong client relationships through motivation, accountability, and personalized support, leading to high clientele retention and satisfaction.
  • Educated clients about the benefits of regular exercise and healthy eating habits.

Peronsal Trainer

Rising Fitness
Houston, TX
10.2023 - 04.2024
  • Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
  • Provided instructions in proper form, technique, and safety when performing exercises.
  • Maintained a clean environment by wiping down equipment after each use by a client.
  • Developed personalized fitness programs for clients based on their individual goals and needs.
  • Monitored progress of clients during workouts and provided feedback and encouragement.

Server

Hamsa
Houston, TX
06.2022 - 09.2023
  • Trained new members in proper serving etiquette, demonstrating strong leadership and commitment to service standards.
  • Maintained cleanliness and organization of dining and service areas in compliance with health and safety regulations.
  • Anticipated guest needs and resolved complaints promptly and professionally to maintain positive dining experiences.
  • Delivered high-quality customer service in a fast-paced dining environment, ensuring guest satisfaction, and repeat business.
  • Collaborated with kitchen and bar staff to coordinate orders and deliver food efficiently, and dining experiences.

Customer Service Representative

Aceves Insurance Agency
Houston, TX
01.2016 - 01.2020
  • Served as the first point of contact for customers, providing prompt, courteous, and solutions-focused assistance via phone, email, and/or live chat.
  • Maintained detailed records of customer interactions, transactions, and feedback using CRM systems and company software.
  • Resolved customer issues efficiently by identifying needs, troubleshooting problems, and coordinating with internal departments when necessary.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Promoted additional services or products based on customer needs, helping drive upselling and cross-selling efforts.

Server

Moxies Bar & Grill
Houston, TX
03.2018 - 04.2019
  • Delivered personalized dining experiences by building rapport with guests, and remembering preferences and special requests.
  • Communicated effectively with kitchen staff regarding customer allergies, or special requests.
  • Assisted in opening and closing procedures, including inventory checks, cash reconciliation, and shift reporting.
  • Participated in team meetings and service training to maintain consistency in hospitality standards, and operational efficiency.
  • Handled POS systems to process orders and payments with speed and accuracy.

Education

High School Diploma -

Mayde Creek Highschool
Houston
06-2015

Associate of Science -

Houston Community College
Houston

Skills

  • Bilingual, fluent in English and Spanish
  • Active listening
  • Attention to detail
  • Team Player mentality
  • Adaptability to change
  • Customer service
  • Organization and planning
  • Resilience and emotional intelligence
  • Strong verbal and written communication skills
  • Building and maintaining long-term client relationships

Certification

  • Certified Personal Trainer (ISSA)

Languages

Spanish
Professional
English
Professional

Timeline

Personal Trainer

Iconic
04.2024 - 05.2025

Court-side Server

Levy
10.2023 - Current

Peronsal Trainer

Rising Fitness
10.2023 - 04.2024

Server

Hamsa
06.2022 - 09.2023

Server

Moxies Bar & Grill
03.2018 - 04.2019

Customer Service Representative

Aceves Insurance Agency
01.2016 - 01.2020

High School Diploma -

Mayde Creek Highschool

Associate of Science -

Houston Community College

Similar Profiles

CREATE PROFILE