Claudia Davis
Fontana,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Counselor
KB Home
12.2021 - Current
- Delivered exceptional customer service, resulting in increased customer satisfaction and loyalty.
- Streamlined the sales process by implementing CRM software, resulting in improved lead tracking and follow-up efficiency.
- Achieved consistent sales growth by identifying new business opportunities and initiating contact with potential clients.
- Established strong client relationships, leading to a high rate of repeat customers and referrals.
- Inspired trust and credibility with clients by maintaining a high level of professionalism in all interactions.
- Optimized company resources by effectively managing time-sensitive tasks while balancing other responsibilities.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Leasing Consultant
Aimco Properties
09.2015 - 09.2021
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
Skills
- Sales Presentations
- Objection handling
- CRM proficiency
- Upselling strategies
- Cross-selling techniques
- Persuasion techniques
- Customer Service
- Customer Relationship Building
- Product and service knowledge
- Customer Retention
- Lead prospecting
Certification
Licensed real estate agent
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Counselor
KB Home
12.2021 - Current
Leasing Consultant
Aimco Properties
09.2015 - 09.2021
Licensed real estate agent
Similar Profiles
CHRISTOPHER BROOKSCHRISTOPHER BROOKS
Assistant Superintendent at KB HomeAssistant Superintendent at KB Home
Chad ParkerChad Parker
Sr. Performance Coach/Sales Manager at KB HomeSr. Performance Coach/Sales Manager at KB Home
Rafael ContrerasRafael Contreras
Sales Consultant at KB HomeSales Consultant at KB Home
SUSANNA WONGSUSANNA WONG
Customer Service Representative at KB HomeCustomer Service Representative at KB Home
DIANA MARTINEZDIANA MARTINEZ
Hearing Representative at Windsor Troy LawHearing Representative at Windsor Troy Law