Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Work Preference
Timeline
Hi, I’m

Claudia Davis

Tulsa,OK
A mature person is one who does not think only in absolutes, who is able to be objective even when deeply stirred emotionally, who has learned that there is both good and bad in all people and all things, and who walks humbly and deals charitably with the circumstances of life.
Eleanor Roosevelt
Claudia Davis

Summary

Results-driven Compliance Specialist with extensive expertise in resolving complex merchant chargebacks and interpreting merchant agreements. Proven ability to conduct thorough research and investigations, leading to timely dispute resolutions and a significant reduction in credit card losses. Recognized for enhancing operational efficiency through improved processes and strong analytical skills, ensuring accuracy in financial data. Committed to fostering collaboration and training employees to ensure compliance and optimize performance in fast-paced environments. Ready to take on the challenges in a challenging position.

Overview

18
years of professional experience

Work History

QUIKTRIP
Tulsa, OK

PAYMENT SYSTEMS COMPLIANCE SPECIALIST
02.2015 - Current

Job overview

  • Investigate disputes concerning discrepancies in billing, and fraud allegations.
  • Minimize revenue loss by formulating timely responses to chargebacks.
  • Uncover issues within the credit card transaction workflow.
  • Review and reconcile daily credit card activities to ensure the accuracy of financial records and payments across systems.
  • Identified and research variances between POS systems and settlements.
  • Collaborate with external and internal parties to resolve chargeback, variances, and settlement-related matters.
  • Process payments, refunds, and other transactions promptly.
  • Provide guidance and training on regulatory requirements, policies, and procedures.

QUIKTRIP
Tulsa, OK

SOCIAL MEDIA SPECIALIST
06.2014 - 02.2015

Job overview

  • Ensured consistency in content and tone to optimize social media accounts.
  • Managed the organization’s social media presence by posting messages, answering posts, and monitoring conversations.
  • Analyzed key performance indicators monthly, applying data analytics to drive future strategic planning.
  • Teamed up with the public relations department to coordinate and distribute emergency communication and press releases when the situation demanded it.

QUIKTRIP
Tulsa, OK

CUSTOMER SERVICE SPECIALIST
08.2012 - 06.2014

Job overview

  • Trained new employees on procedures, policies, and how to research customer transactions to maximize team performance.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained a high level of professionalism while interacting with customers via phone or email.

QUIKTRIP
Wichita, KS

STORE CLERK
04.2007 - 08.2012

Job overview

  • Stocked shelves with incoming shipments of products from vendors or suppliers.
  • Processed customer payments accurately and efficiently.
  • Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.

Education

TULSA COMMUNITY COLLEGE
TULSA, OK

ASSOCIATES from BUSINESS MANAGEMENT
01-2024

University Overview

  • Additional Coursework in Financial Accounting and Managerial Accounting

Skills

  • Data analysis
  • Employee training
  • Leadership
  • Critical thinking
  • Detail-oriented
  • Collaborator
  • Customer service
  • Investigation techniques
  • Written and oral communication
  • Power BI reporting
  • Microsoft Outlook, Word, and Excel, with advanced Excel knowledge
  • Credit card processing
  • Fraud detection
  • PCI compliance
  • Task prioritization
  • Time management
  • Banking operations
Availability
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementHealthcare benefitsWork-life balanceCompany CulturePaid time off

Timeline

PAYMENT SYSTEMS COMPLIANCE SPECIALIST

QUIKTRIP
02.2015 - Current

SOCIAL MEDIA SPECIALIST

QUIKTRIP
06.2014 - 02.2015

CUSTOMER SERVICE SPECIALIST

QUIKTRIP
08.2012 - 06.2014

STORE CLERK

QUIKTRIP
04.2007 - 08.2012

TULSA COMMUNITY COLLEGE

ASSOCIATES from BUSINESS MANAGEMENT

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Claudia Davis