Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Davis

Summary

OBJECTIVE: Seeking a position as a teacher's assistant, supporting lead teachers in the classroom and other educational spaces. Monitoring students,as well enhancing classroom management skills.

Overview

23
23
years of professional experience

Work History

Truck Dispatcher/Router

Rapid Delivery Service INC.
11.2018 - 03.2020
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Processed required paperwork to expedite handling of shipped and received goods.

Pharmacy Technician/Patient Care Coordinator/Team Leader

Empire Specialty Pharmacy
11.2011 - 07.2018
  • Manage a patient care coordinator team of 8 .
  • Present data at daily and quarterly work flow meetings.
  • Responsible for coordinating employee schedules and time off requests.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Participate in in-service programs, orientation, quality assurance, utilization review and performance improvement activities.
  • Evaluate and make recommendations regarding employee status,assignments,disciplinary action and termination of staff.
  • Training and mentored junior technicians on pharmacy processes,proper procedures for insurance billing,and compliance with HIPPA guidelines.
  • Entered and processed patients' prescriptions into internal system.
  • Counted, measured, and compounded medications following standard procedures.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Coordinated verification and filling of more than 150 daily prescriptions in high-volume [Type] pharmacy environment.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Delivered excellent patient experiences and direct care.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Resolved customer complaints using established follow-up procedures.
  • Answered incoming calls, scheduled delivery appointments ,confirmed delivery addresses .

Home Health Aide

Private Home
06.2014 - 12.2015
  • Assisted disabled clients to support independence and well-being.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client..
  • Communicated regularly with clients' families to provide updates on health and wellbeing.

Office Manager

Lokhat Physician
07.2009 - 10.2011


  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.


Office Manager

OM Dental Care PC
04.1997 - 06.2009
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Verify Insurance coverage.
  • Medically billed for office and reconsolidated any payment issues.

Daycare Worker

Little Heaven Daycare Center
02.2007 - 01.2008
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Encouraged good behaviors using positive reinforcement methods.
  • Introduced children to educational games and activities to boost learning.

Education

Associate of Science - Biology/Anatomy/Psychology/Sociology

Union County College
Cranford, NJ

Skills

  • Bilingual Verbal and written Spanish and English
  • Management lead a team of 8 employees
  • Team building held meetings for team every morning to address goals and issues of the day
  • Stress tolerance dealt with over 100 calls from patients , providers, and insurance companies
  • Regulatory compliance
  • Relationship building
  • Patient confidentiality
  • Over 26 years clerical experience and extensive costumer service
  • Call center experience
  • Computer skills Mac and PC, Microsoft Word and Excel

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Truck Dispatcher/Router

Rapid Delivery Service INC.
11.2018 - 03.2020

Home Health Aide

Private Home
06.2014 - 12.2015

Pharmacy Technician/Patient Care Coordinator/Team Leader

Empire Specialty Pharmacy
11.2011 - 07.2018

Office Manager

Lokhat Physician
07.2009 - 10.2011

Daycare Worker

Little Heaven Daycare Center
02.2007 - 01.2008

Office Manager

OM Dental Care PC
04.1997 - 06.2009

Associate of Science - Biology/Anatomy/Psychology/Sociology

Union County College

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Claudia Davis