Claudia Diaz
Riverview,Florida
Summary
A person with great capacities, easy communication, aptitude and attitude to satisfy the needs and requirements required. In the same way I have the ability to learn, develop and apply the knowledge that I have acquired. I'm a person with values, good performance, dedication to assigned tasks and Excellent interpersonal relationships, cordial and timely attention. Performing in practice based on ethical, moral principles and with a sense of responsibility. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Sales Agent
Tranzact
04.2023 - Current
- Established credibility and trust with clients through transparent communication about policy costs, and benefits.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Public Adjuster - Administrative Assistant
Independent Loss Consultants
11.2022 - 02.2023
- Conducted thorough site inspections to document property damages and determine proper claim amounts.
- Enhanced company reputation by consistently providing outstanding customer service throughout the entire claims process.
- Accomplished multiple tasks within established timeframes.
Administrative Assistant - Customer Service and Sales
Green Energy Solutions
03.2021 - 06.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Customer Service Agent and sales
Sitel
01.2017 - 09.2018
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Customer Service Manager
Kia Motors
02.2015 - 05.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Licensed Flight Attendant -
Avianca Services
Colombia, Bogotá12.2016
Business Administration And Management
Universidad Externado De Colombia
Colombia, Bogotá12.2014
Skills
- Client Relations
- Customer Assistance
- Client analysis
- Teamwork and Collaboration
- Work Planning and Prioritization
- Multitasking and Organization
Languages
Spanish
Native or Bilingual
Timeline
Sales Agent
Tranzact
04.2023 - Current
Public Adjuster - Administrative Assistant
Independent Loss Consultants
11.2022 - 02.2023
Administrative Assistant - Customer Service and Sales
Green Energy Solutions
03.2021 - 06.2022
Customer Service Agent and sales
Sitel
01.2017 - 09.2018
Customer Service Manager
Kia Motors
02.2015 - 05.2016
Licensed Flight Attendant -
Avianca Services
Business Administration And Management
Universidad Externado De Colombia
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