Claudia Diaz
Fort Lauderdale,FL
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality.
Team-minded with several years of comprehensive experience performing administrative duties and multitasking day to day operations.
Overview
11
11
years of professional experience
Work History
Associate Operation Coordinator
CH Robinson
Miami, Florida
09.2021 - 08.2024
- Managed day-to-day operations, including scheduling ship/delivery dates to accommodate customers' needs with shippers and receivers, providing our different modes of transportation depending on customers' requests.
- Prepared quotes on new lanes in a timely manner.
- Reviewed and updated delivery numbers reports to avoid issues with customers' invoices.
- Monitored inventory levels and ordered additional supplies as needed.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Organized team meetings with customers to promote solutions on customers' accounts.
- Resolved customer complaints in a timely manner while upholding company standards.
- Facilitated communication between different departments in order to resolve issues quickly internally.
Logistic Specialist
Infinity Hospitality Sourcing
Sunrise, Florida
01.2020 - 07.2021
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Communicated regularly with customers regarding their orders status.
- Developed and maintained relationships with vendors to ensure timely delivery of materials.
- Resolved any discrepancies related to product quality or quantity issues upon delivery.
- Conducted daily negotiations within freight forwarder companies.
- Coordinated with freight forwarders to expedite international shipments.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Manage multiple projects in a timely manner.
Associate Coordinator
LKQ Corporation Inc.
Davie, Florida
09.2013 - 01.2020
- Conducted daily communication between sales, negotiation, and distribution of recycled metals such as aluminum, iron, copper, and rubber or tires.
- Coordinated transportation of providers statewide to ensure proper route of shipments to our Fort Lauderdale yard.
- Received daily crushed cars from our LKQ yards into our shredder machine.
- Export our recycled materials to India, China, and Vietnam.
- Responded to customer inquiries, making special shipments as necessary.
- Reviewed purchase orders and shipping documents to ensure accuracy.
- Negotiated transactions strategically to improve and maintain budget limit.
- Prepared daily BOL, contracts, invoices, reports, and payments to our customers.
- Ensured materials do not exceed the truck weight limit.
Education
Bachelor of Arts - International Business
Florida International University
Miami, FL12-2018
Bachelor of Arts - Marketing
Florida International University
Miami, FL12-2018
Skills
- Resource Allocation
- Information Collection
- Schedule Coordination
- Project Management
- Business Administration
- Meeting Coordination
Languages
English
Professional
Spanish
Professional
Timeline
Associate Operation Coordinator
CH Robinson
09.2021 - 08.2024
Logistic Specialist
Infinity Hospitality Sourcing
01.2020 - 07.2021
Associate Coordinator
LKQ Corporation Inc.
09.2013 - 01.2020
Bachelor of Arts - International Business
Florida International University
Bachelor of Arts - Marketing
Florida International University