CLAUDIA DIAZ
NEW ALBANY,IN
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
23
23
years of professional experience
Work History
Collector
United Collection Bureau
08.2020 - 08.2022
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
Operator
Prima Staffing Solutions LLC
03.2018 - 04.2019
- Conducted comprehensive training for new operators, enhancing team skills and performance.
- Increased overall product quality through meticulous attention to detail during operation processes.
Dental Assistant
Beechwood Dental Ctr
09.2016 - 08.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Para Educator
Greater Clark County School
07.2013 - 05.2015
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
Office Clerk
R-G Mortgage Corp.
03.1999 - 06.2008
- Compiled and analyzed data to produce reports.
- Adjusted and paid bills for insurance
- Analyzed mortgage reserve accounts
- Monitored accounts for changes in insurance premiums
- Sent and delivered checks to insurance agencies
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
Education
Bachelor's Degree - Business Administration
University Central Del Este
Eligibility Specialist -
Panther Group
10.2023
Dental Assisting -
Plaza Dental Assisting School
10.2015
Skills
- Bilingual (Spanish & English)
- Excellent Organizational Skills
- Superior Customer Service
- Strong Interpersonal Skills
- Discipline
- Data Entry
- Advanced Word Processing Skills
- PowerPoint & Microsoft Excel
- Basic Accounting
- Human Resources
Licenses Certificates Training
- 10/01/15, Dental Assisting, Plaza Dental Assisting School
- 10/01/23, Eligibility Specialist, Panther Group
Timeline
Collector
United Collection Bureau
08.2020 - 08.2022
Operator
Prima Staffing Solutions LLC
03.2018 - 04.2019
Dental Assistant
Beechwood Dental Ctr
09.2016 - 08.2017
Para Educator
Greater Clark County School
07.2013 - 05.2015
Office Clerk
R-G Mortgage Corp.
03.1999 - 06.2008
Bachelor's Degree - Business Administration
University Central Del Este
Eligibility Specialist -
Panther Group
Dental Assisting -
Plaza Dental Assisting School
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