Claudia Diaz Barroso
Arlington,TX
Summary
Results-driven management professional with extensive experience in operations, furniture delivery management, organizational development, and team building across diverse industries. Expert in planning, coordinating, and executing successful production strategies.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Recruiter Specialist
D-Skilled Staffing
Haltom City, TX
11.2022 - 10.2024
- Researched, identified, and recruited potential candidates through job postings, career fairs, social media platforms, and employee referrals.
- Conducted phone screens for prospective candidates to evaluate qualifications.
- Coordinated on-site interviews with hiring managers and provided feedback to candidates regarding interview performance.
- Created offer letters for successful applicants in accordance with company policy.
- Maintained accurate records of recruitment activities within applicant tracking system.
- Developed and maintained relationships with hiring managers to ensure staffing needs are met.
- Assisted in new hire onboarding process by coordinating background checks and drug screenings.
- Provided guidance to hiring managers on best practices for interviewing and selection processes.
- Managed the full cycle recruiting process from sourcing qualified candidates to making offers of employment.
- Negotiated wages and other compensation packages with selected candidates.
- Maintained an updated database of resumes from potential candidates for future openings.
- Worked closely with HR team members to ensure compliance with all federal, state, and local regulations related to employment law.
- Participated in regular meetings with senior management teams to discuss upcoming recruitment efforts.
- Evaluated candidate profiles against set criteria prior to scheduling interviews.
- Advised hiring managers on best approaches for conducting effective interviews that yield quality results.
- Ensured timely follow up communication is sent out after each stage of the recruitment process.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Updated employee records for hiring, terminations, transfers and promotions.
- Assisted with recruiting functions by placing employment ads and reviewing job applications.
- Contacted all job applicants to inform them of their application status.
- Developed relationships with field team to assist in developing pool of candidates.
- Maintained current calendar of job fairs and employment opportunities in each state.
Operations Manager
FGO Logistics
Grand Prairie, TX
04.2019 - 10.2022
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Developed and implemented strategies to improve operational efficiency, including process automation and cost-reduction initiatives.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Analyzed data to identify trends in customer orders and optimize routes for maximum efficiency.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Created reports detailing fleet utilization, costs per mile, hour, load, employee productivity metrics.
- Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Performed regular audits on completed trips to verify accuracy of invoicing information provided by drivers.
- Oversaw the onboarding process for new drivers; conducted interviews, reviewed background checks and ensured completion of required documents prior to hire date.
- Evaluated existing processes related to routing systems software upgrades and implementations.
- Assisted in developing marketing materials such as brochures and pamphlets highlighting company services.
- Implemented safety protocols such as random drug testing programs for employees operating commercial vehicles.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Analyzed dispatch data to identify trends, improve processes, and increase overall efficiency.
- Utilized dispatch software to streamline operations and provide accurate, real-time information to stakeholders.
- Fostered a positive work environment that encouraged teamwork and professional growth among dispatch staff.
- Developed and maintained strong communication lines with drivers to address any issues or changes in real-time.
- Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
- Collaborated with the customer service team to resolve delivery issues promptly, enhancing customer satisfaction.
- Developed contingency plans to address unexpected delays or disruptions in service.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Documented services performed, operations information, and dispatch details in system.
- Received or prepared work orders.
- Addressed questions, problems or requests for service or equipment.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Recorded and maintained files or records of customer requests, work or services performed.
- Ordered supplies or equipment to issue to personnel.
- Advised personnel about accidents, weather conditions or other hazards.
Receptionist
VSSI Staffing
Arlington, TX
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Greeted visitors and provided them with assistance.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Managed company database and ensured the accuracy of contact information.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Assisted with onboarding of new employees by providing orientation information and support.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Ran Background checks.
Education
Registered Behavior Technician
ABC Behavior Center
McKinney, TX07-2024
Certified Medical Assistant
CCI Training Center, Inc. - Arlington
Arlington, TX09-2018
Bachelor of Science - Zoology
IPA Villena Revolucion
Cuba06-2010
Skills
- Social Media Recruiting
- Interviewing techniques
- Resume Screening
- Applicant Tracking Systems
- Candidate pipeline development
- Procedure Compliance
- Management Consulting
- Clerical Oversight
- Recruitment
- Employee Hiring
- Work Complaint Handling
- Data Analysis
- Drug Testing
- Staffing Agency Coordination
- Employment Recordkeeping
- Organizational Development
- Pre-Employment Screening
- Policies implementation
- Termination Documentation
- Report Preparation
- Wages and salary
- Active Listening
- Analytical Thinking
- Excellent Communication
- Adaptability
- Continuous Improvement
- Applicant Qualification
- Conduct orientations and training
- Task Prioritization
- Strategic Planning
- In-Person and Telephone Interviewing
- Documentation and Recordkeeping
- Problem-solving aptitude
- Professional Development
- Complaint Handling
- Time Tracking
- Order data entry
- Customer Communication
- Route planning expertise
- Phone dispatch
- Schedule Coordination
- Route Planning
- Staff Training and Development
- Multiple project coordination
- Office Administration
- Spreadsheet Management
- Appointment Scheduling
- Quality Assurance
- Calendar Management
- Clerical Support
- Presentation Design
- Data Entry
- Scheduling
- Reception oversight
- Filing
- Travel Coordination
- Complex Problem-Solving
- Microsoft Word
- Patient Scheduling
- Mail distribution
- Supervising staff
- PC proficient
- Patient care advocacy
- Multi-Line Telephone Systems
- Presentation Preparation
- Microsoft PowerPoint
- Excel spreadsheets
- Self-starter
- Strong interpersonal skills
- Database organization
- Administrative Support
- Grammar
- Research
- File Management
- Customer/Client relations
- Multitasking and prioritization
- Calm Demeanor
- Professional and polished presentation
- Greeting and Seating Clients
- Customer and client relations
- Meeting Preparation
- Data inputting
- Office equipment operations
- Positive and professional
- Reception desk management
- Security awareness
- Scheduling appointments
- Office supply inventory control
- Tech-Savvy
- Meeting Coordination
- Verbal and written communication
- Meticulous and organized
- Professional Demeanor
- Business operations understanding
- Service-oriented mindset
- Staff Management
Affiliations
Youth Football
Volleyball
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Limited
Certification
- Board Certified Registered Behavior Technician
- CPR
- BLS
Timeline
Recruiter Specialist
D-Skilled Staffing
11.2022 - 10.2024
Operations Manager
FGO Logistics
04.2019 - 10.2022
- Board Certified Registered Behavior Technician
- CPR
- BLS
Receptionist
VSSI Staffing
Registered Behavior Technician
ABC Behavior Center
Certified Medical Assistant
CCI Training Center, Inc. - Arlington
Bachelor of Science - Zoology
IPA Villena Revolucion
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