Claudia Diez
Dade City,FL
Summary
Continue to build and improve my existing skills while contributing to the success of the business.
Overview
6
6
years of professional experience
Work History
Claims Representative
ACT
Jonesborough, TN
01.2022 - 08.2023
- Streamline claims investigation process, reducing processing time and improving customer satisfaction. Implement data-driven approach for fraud detection.
Hospitality
St. Maries
07.2019 - 06.2021
- Optimize dining experiences by tailoring recommendations, resulting in increased customer satisfaction and notable growth in average check size.
- Ensured all dishes were served at the correct temperature and presentation quality was maintained.
- Assisted in setting up tables for dining.
- Communicated effectively with kitchen staff regarding customer allergies or dietary restrictions.
Receptionist/Clerk
St. Marie's
05.2019 - 06.2020
- Optimized check-in and check-out processes to streamline patient flow. Enhanced overall care quality by improving communication between patients and medical staff.
- Maintained filing systems and organized important documents for easy access.
- Inputted customer information into a database system in an accurate manner.
- Updated the reception desk schedule regularly according to changes in staffing requirements.
- Scheduled appointments for clients with appropriate staff members.
Practical Care Coordinator
Hiawassee
07.2017 - 04.2019
- Primary role was management of all patient scheduling, incoming calls, data entry, patient check in and check out procedures, follow up calls, general office duties and additional projects or requests assigned by management.
- Conducted follow-up visits to evaluate the effectiveness of prescribed amplification devices and services provided.
- Provided support to family members who were impacted by the patient's hearing loss.
- Worked collaboratively with other healthcare professionals such as physicians and audiologists to provide comprehensive care.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
College -
Pasco Hernando Community College
Dade City, FL01.2009
High School -
Pasco High School
Dade City, FL05.2007
Skills
- English
- Spanish
- Fluent in speaking
- Fluent in reading
- Fluent in writing
- Problem solver
- Disciplined
- Self-motivated
- Conflict Resolution
- Interpersonal Communication
- Claims Investigation
- Database Management
- Accident review
- Insurance Claims Review
- Microsoft Office
- Policy Knowledge
- Accident Investigations
- Meeting Scheduling
- Document Preparation
- Administrative Support
- Expense Reporting
- Appointment Coordination
- Recordkeeping
- High Volume Phone Inquiries
- Office Administration
- Table Setting
- Beverage Preparation
- Guest Engagement
- Professional Appearance
- High-volume dining
- Effective customer upselling
Timeline
Claims Representative
ACT
01.2022 - 08.2023
Hospitality
07.2019 - 06.2021
Receptionist/Clerk
05.2019 - 06.2020
Practical Care Coordinator
07.2017 - 04.2019
College -
Pasco Hernando Community College
High School -
Pasco High School
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