Kaddijha Augustin
Chief Operation Officer
Pompano Beach,FL
Summary
- Resourceful operations leader experienced in monitoring the daily operations of the company and business executives. Adept at leading employees and encouraging maximum growth.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
Work History
Chief Operations Officer
Sodo Lending Inc
Lauderdale Lakes, FL
05.2022 - Current
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Maintained checklists of required documentation and open issues affecting closings.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Led and executed innovative sales strategies to close complex deals.
- Observed and reported weekly sales activity for improved forecasting.
- Supported business growth through strategic planning and process development.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Made decisions with broad and positive impact on security management operations.
- Built strategic relationships with federal, state and local law enforcement agencies.
- Formulated analysis assessments to make informed decisions on proposed projects.
- Deliver strategic and practical advice for security operations at client locations.
- Leveraged experience through vital management positions guiding business to success.
- Monitored internal controls to protect client facilities and assets.
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Increased profitability by optimizing sales and fulfilling lower overhead costs.
- Spearheaded design and implementation of security access control systems for various clients.
- Oversaw divisional marketing, advertising and new product development.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Cultivated company-wide culture of innovation and collaboration.
- Communicated business performance, forecasts and strategies to investors and shareholders.
Assistant Manager
Ministry Of Interior Affairs
Port au Prince, Haiti
06.2023 - 07.2023
- Developed and maintained project documentation for reliable records.
- Generated weekly and monthly status reports for helpful progress tracking.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Partnered with project team members to identify and quickly address problems.
- Documented project progress to fulfill project requirements and establish traceability.
- Planned, monitored and analyzed project costs to meet financial goals.
- Identified and resolved risks to minimize project disruption.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Monitored and tracked project metrics and collected data to share with project members.
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and implemented project plans and budgets to ensure successful execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Analyzed project performance data to identify areas of improvement.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Facilitated workshops to collect project requirements and user feedback.
- Reported regularly to managers on project budget, progress and technical problems.
Sales Manager
Sodo Lending Inc
Lauderdale Lakes , FL
09.2013 - 05.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Implemented systems and procedures to increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Outside Sales Representative
Charter Communications, Spectrum
Tampa, FL
10.2021 - 08.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Skills
- Retail Mortgages
- Financial Analysis Aptitude
- Business Development
- Regulatory Compliance
- Strategy Planning
- Financial Industry Computer Systems Loan Accountant
- Complete Loan Applications
- Client Interviews
Languages
English
Creole
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Education
Bachelor of Arts - Public Administration
IHECE
Haiti 01.2008 - 01.2023
Timeline
Assistant Manager
Ministry Of Interior Affairs
06.2023 - 07.2023
Chief Operations Officer
Sodo Lending Inc
05.2022 - Current
Outside Sales Representative
Charter Communications, Spectrum
10.2021 - 08.2022
Sales Manager
Sodo Lending Inc
09.2013 - 05.2023
Bachelor of Arts - Public Administration
IHECE
01.2008 - 01.2023
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