Claudia Duarte
Modesto,Ca.
Summary
Dedicated Customer Relationship Service Manager, with 20+ years of experience, adaptable and motivated Accounting Specialist with 20 years of experience in Cash Management and Banking. Eager to learn more about Accounting and Financial practices.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Personal Banking Associate
Wells Fargo Bank, N.A.
MODESTO, CA
08.2017 - 09.2022
- Advised customers on bank products, services and financial planning options.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Reconciled bank accounts on a regular basis.
- Assisted in the preparation of monthly financial statements and reports.
- Reviewed customer accounts to ensure accuracy of billing information and payment terms.
- Completed daily cash balancing and operated ATMs.
- Generated monthly financial reports for internal stakeholders and external auditors.
- Worked closely with auditors during year-end audits to provide necessary documentation.
- Helped customers understand and use mobile applications and online banking.
Store Manager
Check Agencies of California
Fremont, CA
06.2003 - 08.2022
- The basic function of a Store Manager is to develop and maintain a successful store by ensuring that excellent customer service is delivered all the time.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Ensured compliance with applicable government regulations related to accounting functions including filing of tax forms.
- Reviewed accounts for discrepancies and irregularities; corrected errors in postings or calculations.
- Coordinated with external auditors during year-end audits.
- Performed clerical duties such as data entry into computer systems, scanning documents, filing paperwork.
- Developed spreadsheets for forecasting purposes.
Police Clerk I
MODESTO POLICE DEPARTMENT
Modesto, CA
08.2016 - 12.2016
- Perform a variety of specialized clerical duties applicable to a police operations environment that includes multi-tasking with heavy public contact, record keeping, document processing, typing, word processing and filing; and to perform related work as assigned.
- Utilized [Software] to input crime report details into department's internal database system.
- Followed department's data integrity processes to verify confidentiality of case and record information.
- Developed organizational filing systems for confidential customer records and reports.
Personal Banker
WELLS FARGO BANK
Fremont, CA
07.2012 - 08.2016
- Sell, retail banking products and services to customers and prospects
- Develops and maintain relationships.
- Reconciled bank accounts on a regular basis.
- Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Used product knowledge and abilities to execute consumer loans and other services.
- Maintained the general ledger system to ensure accurate recording of all transactions.
Clerk 1
Wells Fargo Bank, N.A.
Fremont, CA
01.2005 - 07.2006
- Processing of checks, deposits and cash
- Also balancing deposits and entering data to computer.
Education
HIGH SCHOOL DIPLOMA -
Fremont Adult School
Fremont, CA01.2003
DIPLOMA - Bilingual Secretary and Private
Felix Torres Cadena
Durango MX1994
Skills
- Recordkeeping Requirements
- Data Analysis and Critical Thinking and Problem Solving
- Audit Procedures
- Analytical Thinking
- Attention to Detail
- Budgeting and Financial Management Skills
- Accountant/Balance Sheet
- Check Cashing Expertise
- Loss/Profit Control Reports
- Cost Reduction Strategies
- Storage, Filing, Data Entry Expert
- Bank Reconciliation
- Team building and Training
- Effective Communication
- Multitask
- Time Management and Organization
Certification
- Licensed Notary Public since - 2017
Timeline
Personal Banking Associate
Wells Fargo Bank, N.A.
08.2017 - 09.2022
Police Clerk I
MODESTO POLICE DEPARTMENT
08.2016 - 12.2016
Personal Banker
WELLS FARGO BANK
07.2012 - 08.2016
Clerk 1
Wells Fargo Bank, N.A.
01.2005 - 07.2006
Store Manager
Check Agencies of California
06.2003 - 08.2022
HIGH SCHOOL DIPLOMA -
Fremont Adult School
DIPLOMA - Bilingual Secretary and Private
Felix Torres Cadena
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