Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Duran

Claudia Duran

Miami

Summary

Dedicated and compassionate Customer Service Professional with extensive experience in both the medical and hospitality industries. Skilled in managing patient and guest relations, resolving issues efficiently, and delivering exceptional service in high-pressure environments. Known for strong communication, empathy, and problem-solving abilities, with a proven ability to adapt to diverse customer needs. Seeking to bring a blend of professionalism, care, and efficiency to a customer-focused role in a dynamic organization.

Overview

2
2
years of professional experience

Work History

Server

Fantasy Room Bar and Grill
09.2024 - 05.2025
  • Provided excellent customer service in fast-paced dining environment.
  • Maintained cleanliness and organization of dining area and tables.
  • Handled cash and processed payments using point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Stayed informed about daily specials, new menu items, promotions.

Server

Areito Bar
05.2024 - 08.2024
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Medical Receptionist

Loh Ophthalmology
11.2023 - 08.2024
  • Answered incoming calls per day politely and timely, recording accurate messages and quickly following up on enquiries.
  • Gave timely notice of patient arrival to keep appointments running smoothly and on time.
  • Verified insurances and collecting copays and deductibles.
  • Communicated medical results to patients under clinical supervision.
  • Maintained timely receipt and distribution of patient medical records.
  • Completed photocopying, incoming and outgoing mail and other general administrative duties to facilitate smooth operations.

Server

La Ceniza Restaurant and Lounge
10.2023 - 04.2024
  • Delivered excellent customer service to enhance guest satisfaction.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Delivered food orders promptly and courteously.

Education

High school Diploma -

Somerset Academy
01.2017

Associate of Science - Pre-nursing

Miami Dade College
Miami, FL
06-2024

Associate of Applied Science - R.N

Miami Dade College
Miami, FL
09-2026

Skills

  • CUSTOMER SERVICE
  • TIME MANAGEMENT
  • COMPUTER SKILLS
  • ORGANIZED
  • BILINGUAL
  • TEAMWORK SKILLS
  • PATIENT
  • FRIENDLY
  • CRITICAL THINKING SKILLS
  • ADAPTABILITY

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Fantasy Room Bar and Grill
09.2024 - 05.2025

Server

Areito Bar
05.2024 - 08.2024

Medical Receptionist

Loh Ophthalmology
11.2023 - 08.2024

Server

La Ceniza Restaurant and Lounge
10.2023 - 04.2024

High school Diploma -

Somerset Academy

Associate of Science - Pre-nursing

Miami Dade College

Associate of Applied Science - R.N

Miami Dade College