Summary
Overview
Work History
Education
Skills
Volunteer Organizations
Timeline
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Claudia Elser

West Fargo,ND

Summary

Skilled in data organization and delivering exceptional customer service, adept at critical thinking and problem-solving. Demonstrated ability to manage sensitive information securely and streamline administrative processes, contributing significantly to team success and operational excellence. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Department Of Corrections
01.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting clients.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service by directing and / or responding to all stakeholders to include internal and external departments, other state agencies, offender families and the general public.
  • Ensured accurate record-keeping with diligent data entry and database management for vital state and federal data bases.
  • E-filed with the court system daily; serving all parties, using the electronic court filing system.
  • Compiled information from police reports and created bail recommendations for daily bail/bond hearings. E-filed and served all interested parties.
  • Ensure clear and concise documentation of charges, sentences and client compliance with court ordered services.
  • Maintain strict security protocol using state, federal and BCI data bases.



Patient Access Representative

Sanford Health Hospital
12.2022 - 07.2023
  • Improved patient satisfaction by efficiently registering patients and verifying insurance information.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Expedited emergency registration procedures to facilitate immediate medical attention for critical cases.
  • Reduced errors in data entry by meticulously updating patient demographic information as needed.
  • Provided excellent customer service to patients and medical staff.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Increased accuracy in billing processes by diligently verifying insurance coverage and benefits eligibility.

Administrative Clerk

Cass County Juvenile Court
06.2007 - 06.2023
  • Provided professional customer service by directing and/or responding to clients, attorneys, court personnel and members of judicial system through the use of multi-lined phone system and email correspondence.
  • Developed strong professional relationships with clients, counsel, court personnel, and other stakeholders through exceptional interpersonal skills.
  • Improved case management efficiency by organizing and maintaining legal documents in a comprehensive filing system.
  • E-filed legal documents through the court system using state-wide system called Odyssey.
  • Scheduled hearings before the court, noticed all parties and ensured all documentation was current in court files.
  • Increased office efficiency with proficient use of computer software programs such as Microsoft Office Suite, Adobe Acrobat Pro, and various legal databases.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Data Entry Specialist

Retail Data LLC
04.2017 - 08.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
  • Ensured timely and accurate delivery of reports after every job.
  • Compiled data and reviewed information for accuracy prior to input.
  • Data collection was achieve using hand held collection devices.
  • Followed data entry protocols, rules and regulations.
  • Corrected data entry errors to prevent duplication or data degradation.

Education

Bachelor of Science - Business Administration And Management

Minot State University
Minot, ND
05.2003

Skills

  • Customer Service
  • Computer Skills
  • Data organization
  • Deadline-oriented
  • Critical Thinking
  • Strong Problem Solver
  • Office Management

Volunteer Organizations

Past member of Moorhead Lions Club.   I was an active member for 4 years volunteering  for projects and fund raising to  improve health and wellbeing, strengthen communities, and support  local organizations and individuals in need. I volunteered  at Churches United monthly, cooking and serving a meal,  I participated in numerous fundraising and charity events.  


Volunteered with People's Diversity Forum in Fargo.  This was an organization that assisted New Americans and low income persons with 

legal and community issues.  In my capacity as a volunteer I helped New Americans access services to assist them in their transition into a new community, showing them how to set up bank accounts, access housing, make appointments, and assisting them in many aspects of life that we take for granted.  I organized outside agencies to come into our offices and offer classes: Babysitting and care giving classes through Social Services, CPR through Red Cross, rental agencies gave talks on being good residents. I enjoyed this type of volunteering so much I started my own group.. .

 

New America Sewing Club.  I teach sewing to immigrants in the Fargo/Moorhead area.  When news of my classes got around  I had so many wonderful people donate material, notions and other supplies to the cause. Through these classes 'my ladies' get to practice their English, practice math, learn to read patterns and most of all enjoy fellowship with their neighbor's.  It is still one of the most rewarding things I do. A short story was done on my group and posted to the ND Supreme Court Website. 


Heart of Clay.  This is an organization that goes into prisons and jails, teaching life skills  as well as holding bible study.  We have 3 homes in Moorhead that are available for recently released clients to live in free of charge while getting back on their feet.  We do various fund raising in the area to support these homes. I volunteer to transport clients to meetings, running errands and getting to appointments.

Timeline

Administrative Assistant

Department Of Corrections
01.2024 - Current

Patient Access Representative

Sanford Health Hospital
12.2022 - 07.2023

Data Entry Specialist

Retail Data LLC
04.2017 - 08.2020

Administrative Clerk

Cass County Juvenile Court
06.2007 - 06.2023

Bachelor of Science - Business Administration And Management

Minot State University
Claudia Elser