Claudia Escoto
Ruskin,FL
Summary
Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Exceptional knowledge in wealth management, estate planning and investment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Reg-ED ( Financial Counselor)
Tampa General Hospital Emergency Room
09.2023 - Current
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Increased client confidence in managing personal finances by providing tools and resources for long-term success.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Contributed to a higher rate of granted patents through meticulous attention to detail when drafting claims, specifications, and other required documentation.
- Interviewed clients to obtain information relevant to cases.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Entered patient information into payment system accurately for billing purposes.
- Confirmed patient demographics and updated practice management software for accuracy.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
- Accurately collected and verified patient demographic information for seamless recordkeeping.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Assisted in processing patient payments via cash, checks and credit cards.
Patient Navigator ( Bariatrics)
Tampa General Hospital
02.2023 - 09.2023
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Conducted ongoing assessments of patient needs, adjusting care plans accordingly for optimal outcomes.
- Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
- Educated patients on medical procedures, diagnoses, and treatment options to empower informed decisionmaking.
- Provided excellent customer service to patients and medical staff.
Transplant Assistant (Heart)
Tampa General Hospital
02.2020 - 09.2023
- Enhanced patient care by coordinating and scheduling transplant evaluations and follow-up appointments.
- Maintained accurate and up-to-date patient records, contributing to efficient decision-making processes during transplant candidacy assessments.
- Supported clinical staff by preparing necessary documentation for multidisciplinary team meetings, leading to well-informed decisions regarding treatment plans.
- Improved patient satisfaction by addressing concerns and providing timely information on transplant procedures.
Manager
H&r Block
01.2018 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Paramedic
Transcare Ambulance Service
01.1999 - 09.2018
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Transferred patients safely and securely to medical facilities for continued care.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Responded to daily emergencies and worked alongside firemen and EMTs.
Paramedic
NSLIJ Health System/ Lenox Hill Hospital
01.2010 - 03.2016
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Transferred patients safely and securely to medical facilities for continued care.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
- Responded to daily emergencies and worked alongside firemen and EMTs.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
- Assisted in training new paramedics by serving as a preceptor and sharing clinical expertise during ridealongs.
Education
Associate of Applied Science - Emergency Care Programs
New York Methodist Hospital, Center For Allied Health Education
The Bronx, NY01.2006
Skills
* Navigation
* Basic
* Customer Satisfaction
* Excellent Customer Service
* Direction
* Gps
* MVC
* Read
* Safety
* Supervisory
* Supervision
* Phone
Certification
Paramedic
CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Patient Reg-ED ( Financial Counselor)
Tampa General Hospital Emergency Room
09.2023 - Current
Patient Navigator ( Bariatrics)
Tampa General Hospital
02.2023 - 09.2023
Transplant Assistant (Heart)
Tampa General Hospital
02.2020 - 09.2023
Manager
H&r Block
01.2018 - 07.2019
Paramedic
NSLIJ Health System/ Lenox Hill Hospital
01.2010 - 03.2016
Paramedic
Transcare Ambulance Service
01.1999 - 09.2018
Associate of Applied Science - Emergency Care Programs
New York Methodist Hospital, Center For Allied Health Education