Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Claudia Estrada

Buena Park,CA

Summary

Detail-oriented candidate with 7+ years of administrative experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Currently seeking to acquire a new position with the potential for advancement.

Overview

8
8
years of professional experience

Work History

Life Claims Specialist

Kemper Life Insurance
01.2023 - Current
  • Conducted regular audits of closed claims files, ensuring accuracy, completeness, and adherence to company standards.
  • Collaborated with cross-functional teams to identify fraudulent claims, protecting company resources and maintaining ethical standards.
  • Expedited claim resolutions for clients by effectively managing a high volume of cases simultaneously.
  • Negotiated settlements with beneficiaries, resulting in fair outcomes that satisfied both parties while adhering to company guidelines.

Dispatcher

Kemper Auto Insurance
11.2021 - 10.2022
  • Assisted our material damage department daily with dispatching field appraisers for vehicle inspections and valuations on opened claims.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Worked with CCC Portal, Excel, Guidewire, and Outlook daily.

Collections Representative

Skyline Security Management Inc.
08.2016 - 11.2021
  • Started as a Retention Representative assisting customers in system relocations freeze and/or cancel accounts.
  • Dealt with high call volumes of very complex customers on a daily basis.
  • Promoted to a Collections Representative within 4 months to contact and inform of account’s default in payments and collect any monies owed.
  • Met the high demand of 50+ outgoing calls plus weekly quotas of collecting on delinquent accounts.
  • Worked with Excel, Microsoft Word daily.

RETENTION REP/COLLECTIONS REP

B&D SECURITY
04.2016 - 08.2016
  • Handled both job descriptions of working as a Retention Representative and Collections Representative.
  • Dealt with high volumes of incoming and outgoing calls daily.
  • Met weekly quotas of earing $1000 weekly for the company on delinquent accounts.
  • Assisted customers with cancelling accounts, freezing accounts and system relocations all while collecting debts owed to the company and/or setting up payment arrangements.
  • Contributed to consistent achievement of retention targets through dedicated efforts in problem-solving and relationship building.

Data Entry Administrator

Elite Home Solutions
01.2018 - 01.2019
  • Handled I-9 Like forms imputing social security numbers and bank account information.
  • Compiled data and reviewed information for accuracy prior to input.
  • Converted and closed accounts by scheduling a technician for the job and pre-confirming all information with customers ensuring accuracy such as (name, address, phone number, install time and dates, etc..).
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

High School Diploma -

Artesia High School
Lakewood, CA
06.2010

Skills

Bilingual - Read, Write and Speak Fluent Spanish. 

Accomplishments

  • FDCPA - Fair Debt Collection Practices Act
  • I-Car Course - Industry Conference on Auto Collision Repair

Timeline

Life Claims Specialist

Kemper Life Insurance
01.2023 - Current

Dispatcher

Kemper Auto Insurance
11.2021 - 10.2022

Data Entry Administrator

Elite Home Solutions
01.2018 - 01.2019

Collections Representative

Skyline Security Management Inc.
08.2016 - 11.2021

RETENTION REP/COLLECTIONS REP

B&D SECURITY
04.2016 - 08.2016

High School Diploma -

Artesia High School

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Claudia Estrada