Claudia Feist

Summary

Results-driven and adaptable leader with over ten years of experience overseeing operations, customer service, and financial performance in fast-paced, service-oriented environments. Proven ability to foster team collaboration, streamline processes, and build strong client relationships. Skilled in managing complex transactions, resolving customer concerns, and ensuring compliance with policies and procedures. Recognized for strong decision-making, effective communication, and the ability to lead with integrity and professionalism. Eager to leverage a versatile skill set in customer experience, operations, or administrative support roles across diverse industries, with a commitment to continuous learning and growth in a new field.

Overview

years of professional experience

Certification

Work History

General Manager

Hotel Hermosa

02.2019 - 02.2025

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Drove YoY business growth while leading operations, strategic vision, and long-range planning.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Managed purchasing, sales, marketing and customer account operations efficiently.

Guest Service Representative

The Redondo Beach Hotel

12.2016 - 10.2018

Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Developed strong rapport with returning guests to foster loyalty and repeat business.
Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Conducted regular inventory checks of front desk supplies to prevent shortages.

Front Desk Agent

Doubletree By Hilton LAX

04.2014 - 12.2016

Greet and register guest’s in a 375 room hotel
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Refer and report guest inquiries/complaints to the appropriate department
Monitored room inventory
Personalized service based on the tier of Hilton Honor guests

Education

High School Diploma -

Foothill High School

Bakersfield, CA

Skills

Operations management
Computer literacy
Accounting and Finance
P&L management
Business and Data Analysis

Effective analytical thinking
Efficient multi-tasker
Customer relations
Administrative skills
Human resources management