Claudia Felan
Kansas City,MO
Summary
Customer service professional with proven track record in delivering high-quality interactions and resolving client concerns efficiently. Known for collaborative team efforts and adaptability in dynamic environments. Expertise in problem-solving and active listening fosters reliable support and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Experience Representative
Enterprise Rent-A-Car
04.2022 - Current
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products services.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapportbuilding.
Sales Representative
You Move Me
05.2021 - 07.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
Parcel Fulfillment
Lowe's Home Improvement
02.2021 - 07.2021
- Picking customer internet orders
- Packing internet orders
- Processing internet order and making sure they go out on time
- Cleaning and ensuring safety at all times
Data Entry Clerk
Health Department
09.2020 - 01.2021
- Verified, updated and corrected source documents.
- Prepared documents for data entry
- Knowledge of computer software, such as Excel
- Called patients to give them their results
Customer Service Representative
MAXIMUS FEDERAL SERVICE
02.2020 - 09.2020
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Addressed customer service inquiries in a timely and accurate fashion.
Stocker/Packer
Amazon Fulfillment Associates
05.2019 - 02.2020
- Input customer orders in the right location using a hand held scanner.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
- Conducted safety inspections and followed safety rules and procedures.
- Load materials and products into package processing equipment.
Customer Service Representative
JCPenney Logistics
09.2018 - 04.2019
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Sought opportunities to up-sell an add on additional merchandise .
- Answered 10+ inbound calls per day to address customers inquires, resolve issues, and provide information on new products and service and directed inbound calls to designated individuals or departments.
Stower/Picker
Amazon Fulfillment Associates
05.2018 - 07.2018
- Input customer orders in the right location using a hand held scanner.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
- Conducted safety inspections and followed safety rules and procedures.
Picker
ALPHABRODER
09.2017 - 03.2018
- Operating Pack Mule Carts to efficiently complete orders
- Responsible for double checking orders for accuracy
- Assisted new-hires in training
Picker
FASTENAL DISTRUBUTION CENTER
01.2016 - 07.2017
- Scanned and filled customers and company orders accurately
- Loaded and unloaded trucks to meet customer deadlines
- Responsible for keeping work area clean and safe
Courtesy Clerk
PRICE CHOPPER
05.2015 - 12.2015
- Guided customers to their desired merchandise
- Responsible for making sure needful customers returned to their cars safely
- Greeted customers as they came in to the store
Education
High School -
05.2017
Skills
- Dispute resolution
- Efficient loading and unloading
- Excel proficiency
- Accurate data entry
- Customer service expertise
- Effective problem resolution
- Effective time management
- Detail-oriented approach
- Effective multitasking
- Maintains composure under pressure
- Consistent reliability
- Strong verbal communication
- Proficient in computer applications
- Identifying customer requirements
- Strong organizational abilities
Certification
Driver's License
Languages
English
Native or Bilingual
Timeline
Customer Experience Representative - Enterprise Rent-A-Car
04.2022 - Current
Sales Representative - You Move Me
05.2021 - 07.2021
Parcel Fulfillment - Lowe's Home Improvement
02.2021 - 07.2021
Data Entry Clerk - Health Department
09.2020 - 01.2021
Customer Service Representative - MAXIMUS FEDERAL SERVICE
02.2020 - 09.2020
Stocker/Packer - Amazon Fulfillment Associates
05.2019 - 02.2020
Customer Service Representative - JCPenney Logistics
09.2018 - 04.2019
Stower/Picker - Amazon Fulfillment Associates
05.2018 - 07.2018
Picker - ALPHABRODER
09.2017 - 03.2018
Picker - FASTENAL DISTRUBUTION CENTER
01.2016 - 07.2017
Courtesy Clerk - PRICE CHOPPER
05.2015 - 12.2015
TURNER HIGH SCHOOL - High School,
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