Claudia Ferguson
Ocean Springs,MS
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
8
8
years of professional experience
Work History
MEO (Member Experienced Officer)
Gulf Coast Community Federal Credit Union
Gulfport, Mississippi
06.2022 - Current
- Monitored and reported on operational performance metrics.
- Directed the allocation of resources for project and operational needs.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Identified needs of customers promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Assessed company operations for compliance with safety standards.
Server
Savory Roots
04.2021 - 07.2023
- Serviced guest with food and beverages
- Greeted guests happily in a timely manner, advised and upsold menu items to assist in overall hirer profits
- Performed cashiering functions by closing checks and proving end of day reports
- Paid attention to customers with dietary and allergic restrictions
- Set up tables in between patrons to reduce wait times.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu items, describing ingredients and cooking methods upon request.
Server
Shaggys
08.2020 - 04.2021
- Greeted and served guests with a positive attitude
- Created seating arrangement to accommodate the high-volume restaurant
- Managed several tables in the fast-paced environment
- Recommended beer or wine pairing to compliment the meal
Clothing Retail
Bella Lucca
08.2019 - 03.2020
- Team oriented and interacted with customers, offering information about clothing items
- Assisted in pairing pieces together for customers
- Meet sales goals made by management
- Maintained, cleaned and organized inventory to help in merchandize ordering
Clothing Retail
Victoria Lynn
08.2017 - 08.2019
- Communicate with customers about their fashion needs
- Help maintain in-store stock to assist with replenishing stock
- Meet sales goals by upselling customers on accessories to complement their purchase
- Reorganized the merchandize floor to create a better buying experience
Education
ESTHETICIAN -
BLUE CLIFF COLLEGE
10.2022
BA - BUSINESS
PEARL RIVER COMMUNITY COLLEGE
01.2022
HS DIPLOMA -
HANCOCK HIGH SCHOOL
01.2019
Skills
- Product Knowledge
- Customer Relationship Management
- Team Collaboration
- Active Listening
- Goal Setting
- Communication
- Work Environment Promotion
- Microsoft Office 365
- Google Drive
- DocuSign
- Canva
Timeline
MEO (Member Experienced Officer)
Gulf Coast Community Federal Credit Union
06.2022 - Current
Server
Savory Roots
04.2021 - 07.2023
Server
Shaggys
08.2020 - 04.2021
Clothing Retail
Bella Lucca
08.2019 - 03.2020
Clothing Retail
Victoria Lynn
08.2017 - 08.2019
ESTHETICIAN -
BLUE CLIFF COLLEGE
BA - BUSINESS
PEARL RIVER COMMUNITY COLLEGE
HS DIPLOMA -
HANCOCK HIGH SCHOOL