Claudia Fernandez
Professional
Elmer,New Jersey
Summary
My objective is to obtain a position where I can maximize the skills that I have learned, from editing/writing and teaching to customer service and Project management, to further the advancement of the organization I work for. I possess a positive outlook, an appreciation for hard work, and a passion to learn the needs of the organization I work for, with the willingness to work above and beyond the call of duty.
I am a results-oriented, high energy, self-motivated individual with excellent communication skills, strong experience with customer service relations, and great attention to detail. Have shown demonstrated abilities in working under pressure and on tight deadlines, getting material out in timely manner, and resolving a variety of issues for both the customers and employers I have had. Also, I am able to lead a team if necessary and I’m a strong team player. Experienced in office procedures and computer literate in Microsoft Office Suite, as well as being versatile in Mac/Apple operating systems. Most importantly, in this multicultural world, I am bilingual, speaking/writing/reading both English and Spanish; an important asset.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
2
2
Language
Work History
Bilingual Teacher
Penns Grove Carneys Point School District
Carney's Point, New Jersey
12.2019 - Current
- Developed activities and integrated technology to diversify instruction.
- Created monthly academic status reports based on in-depth student evaluations.
- Assisted department head in establishing daily schedules, curriculum and ESL activities.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Monitored student progress in both various subject growth and English Language fluency.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Improved instruction methods by using various assessment tools and strategies.
- Coordinated communication between parents/guardians, students and school administration to create culturally-sensitive learning environment.
Project Manager
J.E. Berkowitz
Pedricktown, NJ
05.2017 - 08.2019
- Managed various Customer accounts at one time and dealt with a variety of customers/personalities.
- Facilitated communication between internal personnel, contractors, logistics, plant operations, and vendors for project cohesion.
- Exercised clear judgment and made sure the customer was better served by researching all the available options that would best fit their needs.
- Identified plans and resources required to meet project goals and objectives.
- Helped set-up new accounts and made sure account holder felt comfortable and knew all that was going on with their account.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Managed projects from procurement to commission.
- Placed and billed orders, kept track of customer inventory, and updated Supervisor of all that was going on with the accounts.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Able to perform various duties given and learned and implemented new methods as they came along.
Account Manager/Customer Service Representative
Courier Systems
Bayonne, NJ
07.2014 - 05.2017
- Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Recruited and developed employees for warehouse department.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Supervised and performed human resource management functions for a number of subordinates.
- Managed overstocking, restocking and inventory control procedures during shift.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and developed personnel to improve safety, employee relations and resolve various issues.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Betting Clerk
Winners Bayonne - OTW Racing Facility
Bayonne, NJ
06.2012 - 07.2013
- Collected tickets from players and computed and verified amounts won or lost for house accounting requirements.
- Handled currency exchanges for players wishing to bet.
- Managed payouts or collection of amounts at conclusion of wagers.
- Recorded number of tickets cashed and amount paid out after each race or event.
- Enforced game rules and policies fairly to maintain betting standards.
- Oversaw betting at events such as races and recorded values of payouts.
- Calculated winnings and losses based on betting odds and players' choices.
- Collected cash bets from players and documented amounts in records.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Editorial Director
Mann Publications
New York, NY
06.2006 - 12.2009
- Protected brand with robust quality control procedures to verify styles and foster culture focused on excellence.
- Strategized creative content plans to deliver value to target audiences in alignment with company goals.
- Identified and successfully capitalized on opportunities to create, improve and share important content.
- Coached columnists in publications' editorial brand requirements and strategies to help team produce consistent, high-quality content.
- Trained new editors in internal standards and identified any training needs to help each fully support team and business goals.
- Integrated art, photography and text by working closely with creative leadership team.
- Managed resources for competing deadlines and kept multiple project teams on-track to meet challenging targets.
- Reviewed content at stages to check spelling, grammar and clarity as well as conformance with creative objectives and client goals.
- Coordinated Real Estate content and topics with editor and chief.
- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
- Provided concise and constructive editorial feedback to writers to improve article and story writing.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
Education
Bachelor of Arts - English/Journalism
New Jersey City University
Jersey City, NJ 09.2002 - 06.2006
Master of Arts - Journalism
Pace University
New York, NY 09.2007 - 12.2009
Skills
Office Procedures
undefinedTimeline
Bilingual Teacher
Penns Grove Carneys Point School District
12.2019 - Current
Project Manager
J.E. Berkowitz
05.2017 - 08.2019
Account Manager/Customer Service Representative
Courier Systems
07.2014 - 05.2017
Betting Clerk
Winners Bayonne - OTW Racing Facility
06.2012 - 07.2013
Master of Arts - Journalism
Pace University
09.2007 - 12.2009
Editorial Director
Mann Publications
06.2006 - 12.2009
Bachelor of Arts - English/Journalism
New Jersey City University
09.2002 - 06.2006
Similar Profiles
Michelle SantimawMichelle Santimaw
Field Operations Manager at Penns Grove-Carneys Point School DistrictField Operations Manager at Penns Grove-Carneys Point School District
Travis GibsonTravis Gibson
Instructional Aid at Penns Grove-Carneys Point School DistrictInstructional Aid at Penns Grove-Carneys Point School District
Bonnie FoxBonnie Fox
Child Care Worker at Carneys Point SACCChild Care Worker at Carneys Point SACC