Claudia Fernandez
San Diego
Summary
Compassionate Medical Assistant focused on enhancing patient satisfaction and ensuring compliance with regulatory standards. Proven ability to build trust and rapport with patients through effective communication and interpersonal skills. Highly motivated with a strong work ethic and adaptability, excelling in both independent and team environments. Quick learner with a commitment to mastering new skills and taking on challenges.
Overview
4
4
years of professional experience
Work History
Medical Assistant Extern
San Diego Orthopaedic Associates
San Diego
10.2023 - 11.2024
- Assisted in patient intake and documentation procedures.
- Collected patient vitals and medical histories efficiently.
- Scheduled appointments and managed patient follow-ups effectively.
- Supported physicians during examinations and minor procedures.
- Maintained accurate medical records using electronic health systems.
- Coordinated with insurance providers for verification and authorizations.
- Prepared exam rooms for patient visits by stocking supplies, cleaning and organizing equipment.
- Answered questions regarding insurance coverage, billing inquiries.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Demonstrated empathy and understanding when dealing with difficult situations involving patients.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Removed sutures and staples with csterilizedorrect equipment efficiently.
Line Cook
Baja Betty’s
San Diego
05.2023 - 01.2025
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Assisted in training new kitchen staff on procedures and techniques.
- Ensure that the kitchen operation procedures and hygiene meet food safety standards and regulations.
- Practice clear and efficient communication with my team.
- Contribute to our customer satisfaction and acquisition goals.
- Efficiency in handling money and phone orders.
Sales Associate
Forever 21
San Diego
02.2021 - 04.2023
- Processed transactions accurately using point-of-sale systems.
- Maintained product displays to ensure an appealing shopping environment.
- Collaborated with team members to restock merchandise efficiently.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Education
Medical Assistant Program -
UEI College
Chula Vista, CA01.2024
High School Diploma -
San Diego Educational Cultural Complex
San Diego, CA05.2019
Skills
- Customer service skills
- Interpersonal skills
- Professionalism
- Patient intake
- Effective written and verbal communication
- Confidentiality
- Self-starter
- Multi-task efficiency
- Accuracy
- Computer skills
- Fluent in English and Spanish
- Vital signs recording
- Healthcare software proficiency
- Sterilization techniques
- Wound care and irrigation
- Clinical and administrative support
- Blood draws
- Urinalysis
- Injections
- Medical terminology
- HIPAA knowledge
- OSHA regulations knowledge
Highlights Of Skills And Attributes
- Excellent customer service skills and the ability to work with others.
- Verbal and written communication skills.
- Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds.
- Commitment to providing the highest level of patient care.
- Ability to handle confidential patient materials and information in a professional manner.
- Self-starter who takes initiative with minimal direction and supervision.
- Accuracy and speed in executing assigned tasks.
- CPR certification.
- Experience/familiarity with computers, and electronic data entry.
- Bilingual fluency English/Spanish.
- Proficiency taking and recording vital signs and medical histories.
- Blood draws, urinalysis, injections, medical terminology, HIPAA & OSHA regulations knowledge.
Languages
English
Professional
Spanish
Professional
Timeline
Medical Assistant Extern
San Diego Orthopaedic Associates
10.2023 - 11.2024
Line Cook
Baja Betty’s
05.2023 - 01.2025
Sales Associate
Forever 21
02.2021 - 04.2023
Medical Assistant Program -
UEI College
High School Diploma -
San Diego Educational Cultural Complex