Claudia Ferrada
Los Angeles,CA
Summary
Dedicated Assistant with established interpersonal skills and eagerness to support team members. Intricate understanding of productivity software and physical office assets. Resourceful interpersonal communications skills lends well to streamlining behind-the-scenes operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Asistente Ventas, Servicio al Cliente
Filmtools
Burbank
02.2024 - 04.2024
- Archived confidential material using established procedures.
- Entered data into databases accurately and efficiently.
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Reviewed and approved vendor invoices.
Asistente Ventas, Atencion Clientes.
Backstage Equipment
North Hollywood
01.2023 - 09.2023
- Organized and maintained filing systems for documents and records.
- Greeted visitors, clients and guests in a professional manner.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Entered data into databases accurately and efficiently.
- Gathered and sorted data for reports and files.
- Assisted organizational efforts by filing, entering data and answering phones.
- Reviewed and approved vendor invoices.
- Resolved customer complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
Shop Owner
Petit Depot Jewelry Store
Glendale
02.2012 - 11.2019
- Analyzed sales data to identify opportunities for growth.
- Inspected merchandise before stocking it on shelves or selling it online.
- Reviewed financial statements regularly to assess profitability of operations.
- Updated point-of-sale systems with accurate product information.
- Assisted with product development to create new items for the store.
- Established policies regarding pricing, promotions, refunds, returns.
- Developed and implemented marketing strategies to increase sales.
- Maintained inventory levels by ordering stock as needed.
- Determined marketing strategies by studying advertisements, display plans and sale promotions.
- Maintained inventory and approved contracts to ensure availability of products for customers.
- Set pricing structures according to market analytics and emerging trends.
- Analyzed sales data to identify trends and make appropriate adjustments.
- Resolved customer complaints in a timely manner while ensuring their satisfaction.
Asistente Manager
Backstage Equipment
North Hollywood, CA
03.2009 - 01.2011
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
Education
Administracion Publica
Universidad Mayor
Chile03-2016
Ing. Administracion AgroIndustrial - Silvo Agro Pecuario
UTEM
Chile01-2002
Ing. Comercial
Universidad Mariano Egana
Chile07-1993
Skills
- Administrative Support
- Meeting Support
- File Management
- Project Coordination
- Data Entry
Languages
Italiano
Professional
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Reiki Nivel I, nivel II
- Ingles ESL, III Nivel. IV Nivel. Glendale Community College.
Otros conocimientos
- Sage Software, account system.
- NetSuite Business Software.
Timeline
Asistente Ventas, Servicio al Cliente
Filmtools
02.2024 - 04.2024
Asistente Ventas, Atencion Clientes.
Backstage Equipment
01.2023 - 09.2023
Shop Owner
Petit Depot Jewelry Store
02.2012 - 11.2019
Asistente Manager
Backstage Equipment
03.2009 - 01.2011
Administracion Publica
Universidad Mayor
Ing. Administracion AgroIndustrial - Silvo Agro Pecuario
UTEM
Ing. Comercial
Universidad Mariano Egana
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