Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Flores

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Universal Associate Banker Teller

BMO Bank
10.2014 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Answered telephone inquiries on checking and savings accounts.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Assisted with training of new tellers on policies and procedures.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.

LABOR

ITW Delta
01.2014 - 09.2014
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Removed imperfections in component pieces and finished work.
  • Restocked other stations and moved completed items to other stations for additional processing.
  • Boxed, labeled, and transported items to support assembly operations.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Documented production data and output to enable tracking history and maintain accurate records.

Cleaning Supervisor

KBS
06.2011 - 12.2013
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.

Education

High School Diploma -

BLOOM HIGH SCHOOL
Chicago Heights, IL
05.2006

Skills

  • Bilingual
  • Money Handling
  • Data Inputting
  • Cash Counting
  • Financial Transactions
  • Transaction Processing
  • Upselling Skills
  • Regulatory Compliance
  • Signature Verification
  • Sales and Cross-selling
  • Fraud Detection
  • Drawer Balancing
  • Audit preparation

Languages

Spanish
Native or Bilingual

Timeline

Universal Associate Banker Teller

BMO Bank
10.2014 - Current

LABOR

ITW Delta
01.2014 - 09.2014

Cleaning Supervisor

KBS
06.2011 - 12.2013

High School Diploma -

BLOOM HIGH SCHOOL

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Claudia Flores