Claudia Flores
Montebello,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Beauty Concierge
Nordstrom Rack
Los Angeles, CA
11.2023 - Current
- Assisted clients with selecting the best beauty services for their needs.
- Provide detailed descriptions of beauty treatments, products, and services to ensure client satisfaction.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered multiple phone lines
- Stocked shelves with new inventory of beauty products as needed based on customer demand and sales trends.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Finalized purchases and processed payments.
Retail Salesperson
Nordstrom Rack
Los Angeles, CA
12.2020 - 11.2023
- Performed floor moves, merchandising, display maintenance, kept sales areas well-stocked, organized, and current.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Stocked shelves and supplies, and organized displays to focus customer attention on specific items.
- Organized backroom inventory according to company standards.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- POS software knowledge
- Maintained accurate inventory of physical documents onsite.
- Answering multiple phones lines providing proper customer service.
Front Desk Receptionist
UrgentMed Network
, CA
12.2015 - 03.2020
- Front desk.
- Answered multi-line phone calls.
- Scheduling and confirming appointment.
- Greeting and welcoming patients, directing them to appropriate personnel.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Education
High School Diploma -
South Gate Senior High School
South Gate, CA06.2015
Medical Assisting
El Camino College
Torrance, CASkills
- Time Management
- Customer service and communication
- Team Player
- Organized
- Multitasking
- Technology
- POS System Operations
- Sales
- Transaction Handling
- Telephone Etiquette
- Store Opening and Closing
- Bilingual English/Spanish (verbal and written)
Timeline
Beauty Concierge
Nordstrom Rack
11.2023 - Current
Retail Salesperson
Nordstrom Rack
12.2020 - 11.2023
Front Desk Receptionist
UrgentMed Network
12.2015 - 03.2020
High School Diploma -
South Gate Senior High School
Medical Assisting
El Camino College
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