CLAUDIA FLORES
Calumet City,IL
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Certified Auto Finance
09.2024 - Current
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Manage high-volume phone calls, directing over 50 inquiries a day to appropriate personnel for prompt resolution.
- Support administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Human Resources Specialist
Indiana National Guard
04.2016 - 04.2023
- Handled sensitive and confidential information appropriately.
- Developed and maintained up-to-date database of over 100 employee records, trained on data application and data information analysis.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Provided personnel and HR support to commanders, trained in document preparation, drafting requests, and overseeing official documentation.
- Created and completed multiple personnel action forms for promotions, duty changes, and terminations.
Utility Worker
People's Gas
11.2019 - 03.2022
- Managed inventory of over 100 supplies necessary for completing various tasks in a timely manner.
- Generated required paperwork and records related to installation, maintenance and repair of utility systems.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Responded to emergency calls for utility repairs and troubleshooting.
Retail Pharmacy Technician
Osco Drug
03.2017 - 03.2019
- Communicated with healthcare providers, insurance companies, and patients in person, by email, fax and telephone.
- Maintained daily, weekly, and monthly inventory for prescription drugs, pharmacy supplies, and hazardous waste.
- Demonstrated practical and accurate skills in dispensing and calculating medication dosage while guaranteeing quality performance for a volume of 300 prescriptions a week.
- Performed clerical duties such as filing, operating cash register, and maintaining prescription records.
Education
Associate of Arts - Human Resources Development
05-2027
Certificate of Technical Studies - Human Resources Development
01-2017
High School Diploma -
05-2016
Skills
- Customer service
- Data entry
- Administrative support
- Computer proficiency
- Customer relations
- Strong problem solver
- Office management
- Records management
- Meticulous attention to detail
- Multi-line phone systems
Certification
- OSHA Certified
- Bystander Intervention
- Mental Health First Aid
- Humanitarian Assistance Response
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant - Certified Auto Finance
09.2024 - Current
Utility Worker - People's Gas
11.2019 - 03.2022
Retail Pharmacy Technician - Osco Drug
03.2017 - 03.2019
Human Resources Specialist - Indiana National Guard
04.2016 - 04.2023
South Suburban College of Cook County - Associate of Arts, Human Resources Development
United States Army Adjutant General School - Certificate of Technical Studies, Human Resources Development
Hammond High School - High School Diploma,
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