Claudia Fonge
White Plains,MD
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care. Committed Personal Care Assistant well-versed in assisting and supervising clients in daily activities, including meal preparation and basic housekeeping. Compassionate and patient with strong background in client care. Ready to undertake challenging cases and provide superlative health outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
New level Home Care
Vienna, VA
09.2024 - Current
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Administered medication under supervision of a registered nurse or physician.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
Human Resources Manager
Amazing Grace Healthcare
Annandale, VA
03.2023 - 09.2024
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Developed compensation packages that are competitive yet cost effective for the organization.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Ensured compliance with federal, state and local employment laws.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Assisted in developing succession planning strategies for key positions within the organization.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Directed HR programs, policies and processes to improve operational efficiency.
- Recruited new employees and built relationships, driving visibility.
- Provided HR consultation services to leadership and department heads.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Held exit interviews and documented information discussed with employees.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Developed employee orientation and training programs for new hires.
- Assisted in employee recruitment, hiring and interview processes.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Scheduled meetings with employees to address concerns and grievances.
- Handled employee discipline and termination to address policy infractions.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Organized employee directories and updated individual contact information.
- Aligned HR policies with federal and local regulations.
- Helped with employee transfers and referrals.
- Suggested promotions and wage increases according to employee performance.
- Created and implemented employee retention strategies.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
Direct Support Professional
AllCare Inc.
Annandale, VA
06.2023 - 08.2024
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Accompanied or transported clients to appointments, errands and social activities.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported clients to doctor's appointments and errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Used approved crisis intervention techniques in emergency situations.
- Monitored client's well-being, safety and comfort under physician direction.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Drove clients to doctors' appointments and social outings.
Education
Bachelor of Arts - Cosmotelogy
Topcurls Beauty Academy
Bowie06-2024
Bachelor of Science - PHARMACEUTICAL STUDIES
Biaka University Institute
Buea Cameroon11-2020
Skills
- Care plan implementation
- Housekeeping
- Compassionate patient care
- Medication Management
- Toileting assistance
- Adaptable under pressure
- Meal Planning
- Medication Administration
- Observational skills
- Makeup Application
Languages
English
Professional
Certification
- MEDICATION ADMINTRATION
- THERAPEUTIC OPTION TRAINING
- CPR AND FIRST AIDE
- BACHELORS IN PHARMACEUTICAL STUDIES
Affiliations
- I HAVE WELL BLENDED SKILLS OF BEAUTY
- I DO MAKEUP AND WIGS
Rhedia Luxury Hair
- My brand vision to elevate confidence and radiant elegance to ladies.
- Elevate self morale
- Increase soft femininity
- Bring quality and appreciate self-love and self-care to ladies.
WIG INSTALLLATIONS
- GIVING SCALP-LIKE WIG INSTALLATIONS
- STLYING
- REVAMPING OLD WIGS, TO COME STRAIGHT BACK TO LIFE
- VENTILLATION OF LACE CLOSURES AND FRONTALS
- WIG COSTOMISATION (BLEACHING, PLUCKING)
Timeline
Personal Care Assistant
New level Home Care
09.2024 - Current
Direct Support Professional
AllCare Inc.
06.2023 - 08.2024
Human Resources Manager
Amazing Grace Healthcare
03.2023 - 09.2024
Bachelor of Arts - Cosmotelogy
Topcurls Beauty Academy
Bachelor of Science - PHARMACEUTICAL STUDIES
Biaka University Institute
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