Claudia Fowler
Westfield,IN
Summary
Experience with different levels of fitness, wellness, training, and exercise. Accurate and thorough in performing daily work while sharing an understanding of professional and legal standards and regulations. Self-managed and motivated possessing concepts of theory and practice with the ability to prioritize and set goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Legal Services Supervisor
Location Services
Indianapolis, IN
03.2024 - Current
- Trained new employees on company policies and procedures.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed strategies to improve team performance and productivity.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
Director
Arch Amenities Group
08.2023 - 03.2024
- Prepared weekly reports on gym operations, membership data, staff performance, budgeting and other related areas of responsibility.
- Established relationships with local businesses to promote partnerships between them and the gym.
- Assisted with designing promotional materials used to advertise upcoming events or services offered by the gym.
- Analyzed financial statements to identify opportunities for cost savings or revenue generation.
- Monitored inventory levels of fitness equipment and placed orders when necessary.
Personal Trainer
Worklife Wellbeing
08.2023 - 03.2024
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Organized group classes for small groups or large groups depending on client's preferences.
- Assisted clients in setting realistic short-term and long-term goals.
Operations Specialist
Location Services, LLC
05.2022 - 08.2023
- Responsible for daily operations of Fitness Center facility.
- Implements marketing and sales strategic plans, training and staff scheduling, processing payroll, sales and marketing of memberships, and overall facility management and maintenance.
- Ensures the highest level of guest satisfaction while leading and motivating staff to achieve goals and exceed guest expectations.
- Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance.
- Maintains a preventative maintenance schedule for exercise equipment.
- Ensures fiscal responsibility through efficient scheduling of department and or facility, and, when necessary, makes changes to stay within budgetary guidelines.
- Designs, with the use of templates, forms, flyers, and promotional materials to be utilized in daily facility operations.
- Assesses all department and or facility employees' progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participating in annual performance evaluations, and, when necessary, assists in the termination process.
- Ensures all employees are current in appropriate certifications.
- Maintains quality control of all programs while setting monthly goals for personal training revenue and markets, promotes, sells, and tracks personal training.
- Work individually with clients while helping them devise custom exercise plans to achieve their physical fitness goals.
- Maintains client base by selling Personal Training packages as determined by location.
- Builds strong interpersonal relationships to keep clients motivated, dedicated, and renewing of Personal Training package.
- Maintains professional and technical knowledge about exercise, health, and fitness by remaining current on industry trends and scientifically supported articles.
- Provides excellent customer service and monitors guest feedback.
- Helps ensure facility is only accessed by actual members and or guests, providing safety and security of all guests.
- Operations main point of contact with all client's legal affiliates and representatives.
- Specialize in all aspects of the companies Auto Notice program accompanied by third party vendor.
- Responsible for client onboarding, letter development, client updates and check-ins, problem solving, and more.
- Capture client concerns and relay that information to the appropriate internal team(s) and facilitate resolution of conflicts.
- Support client relations' leaders, enabling them to efficiently manage client relationships.
- Maintain excellent customer service rapport and strong telephone support.
- Research inquiries from client, agent, auction, or customer.
Education
Bachelor's of Science - Exercise Science and Kinesiology
Indiana University-Purdue University of Indianapolis (IUPUI)
Indianapolis, IN05.2023
Skills
- Client management
- Professional communication
- Interdepartmental collaboration
- Independent work
- Decision making
- Progress monitoring
- Program adaptation
- Exercise instruction
- Microsoft Word, Powerpoint, and Excel
- Written communication
- Verbal communication
- Organization
- Task management
Certification
- Dean's List Spring 2021
- NASM Certified Personal Trainer
- ISSA Certified Corrective Exercise Specialist
- Kickboxology Certified
- AED, CPR, and BLS Certified
Timeline
Legal Services Supervisor
Location Services
03.2024 - Current
Director
Arch Amenities Group
08.2023 - 03.2024
Personal Trainer
Worklife Wellbeing
08.2023 - 03.2024
Operations Specialist
Location Services, LLC
05.2022 - 08.2023
Bachelor's of Science - Exercise Science and Kinesiology
Indiana University-Purdue University of Indianapolis (IUPUI)
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