Claudia Franco
Berwyn,IL
Summary
Motivated and service-driven leader with a strong ability to solve problems, support others, and improve daily operations in fast-paced environments. Skilled in communication, teamwork, and providing positive experiences for diverse individuals. I take initiative, adapt quickly to new responsibilities, and implement constructive changes that help teams function smoothly. I am committed to fostering trust, supporting others through training and encouragement, and creating an environment where people feel heard, respected, and cared for.
Overview
2
2
years of professional experience
Work History
Restaurant Server
Taqueria El Grande
Brookfield, Illinois
08.2025 - 12.2025
- Provided friendly and efficient table service in a fast-paced dining environment.
- Accurately took customer orders, delivered food, and ensured meals were prepared to guest preferences.
- Explained menu items, ingredients, and dietary options, especially traditional Mexican dishes.
- Maintained clean and organized dining areas, following food safety and sanitation standards.
- Processed payments, handled cash, and managed POS transactions with accuracy.
- Collaborated with kitchen staff to coordinate timely and correct orders.
- Demonstrated strong multitasking skills during busy shifts while keeping a positive attitude.
- Delivered excellent customer service by resolving concerns quickly and ensuring guests had a great dining experience.
Manager
Las Delicias De Michoacan Inc.
Berwyn , IL
01.2024 - 12.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Church Front Desk Assistant & Communion teacher
Our Lady Of The Snows Church
Chicago, Illinois
06.2024 - 11.2024
- Welcomed parish members and visitors, answered questions, and provided information about church programs and services.
- Managed front desk operations including phone calls, scheduling, and organizing records.
- Assisted with registrations for events, classes, and sacraments.
- Maintained a calm and supportive environment for families and community members.
- Taught weekly Communion preparation classes for children, creating simple lessons to help them understand key concepts.
- Communicated with parents about student progress and upcoming church activities.
- Demonstrated patience, empathy, and strong interpersonal communication when working with children and families.
- Supported church staff with administrative tasks and coordinated with volunteers as needed.
Education
Bachelors of Science and Health - Bioscience
DePaul University
Chicago, IL11-2025
Skills
- Creative problem solving
- Effective communication
- Team collaboration
- Strategic planning
- Interpersonal skills
- Cross-functional teamwork
- Adaptability and resilience
- Customer service excellence
- Decision making
- Customer satisfaction
- Order management
- Conflict resolution
- Team management
Languages
- English
- Spanish
Timeline
Restaurant Server
Taqueria El Grande
08.2025 - 12.2025
Church Front Desk Assistant & Communion teacher
Our Lady Of The Snows Church
06.2024 - 11.2024
Manager
Las Delicias De Michoacan Inc.
01.2024 - 12.2024
Bachelors of Science and Health - Bioscience
DePaul University