Claudia Franklin
Luling,TX
Summary
Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping. Safety-minded Picker with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills. Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Order Filler/Warehouse Order Puller
Cavender's Warehouse
Whitehouse , TX
10.2020 - Current
- Reviewed order tickets to identify items needed for fulfillment.
- Pulled and assembled items according to order specifications, preparing them for scanning and shipping.
- Ensured accuracy and completeness of pulled orders to maintain high fulfillment standards.
- Coordinated with team members to optimize workflow and improve efficiency.
- Maintained organized and clean work areas to enhance safety and productivity.
- Maintained inventory records of products received and shipped in the warehouse.
- Inspected outgoing shipments for conformance with customer specifications.
- Worked closely with other departments to resolve discrepancies between orders placed and those shipped or received.
- Provided excellent customer service when answering inquiries about product availability or delivery status.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Outbound Warehouse Associate
Amazon Fulfillment Asociate
San Marcos, TX
07.2019 - 09.2020
- Packed orders for shipment according to customer specifications.
- Organized warehouse storage areas and inventory items by product type, size, and quantity.
- Ensured accuracy of shipments by verifying items against packing lists.
- Utilized handheld devices to locate and retrieve items from storage pods.
- Place retrieved items into designated buckets based on order requirements.
- Sent completed buckets to the packaging area for shipment.
- Ensured accurate and timely processing of orders to meet customer expectations.
- Adhered to safety protocols and operational procedures within the warehouse environment.
- Utilized RF scanners to ensure accurate data entry into the Warehouse Management System.
- Executed special projects as assigned by supervisor.
- Consulted item numbers and storage locations to stock warehouse quickly and efficiently.
- Computed shipping, storage or demurrage charges using computer or price list.
Customer Service Representative
Circle K Corp
Luling , Tx
05.2018 - 08.2018
- Operated the register and processed transactions efficiently and accurately.
- Managed inventory by keeping the cooler stocked and organized.
- Maintained a clean and tidy store environment to enhance customer experience.
- Addressed customer inquiries and concerns with professionalism.
- Gained experience in responsibility and the importance of a neat workspace.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Supported sales team members to drive growth and development.
Cashier Team Lead
Whataburger
Gonzales, Tx
05.2017 - 04.2018
- Provided excellent customer service at the cashier station, handling transactions and managing cash.
- Assisted with food preparation and maintained a clean and organized work area.
- Addressed customer questions and resolved issues to ensure a positive dining experience.
- Collaborated with team members to meet operational goals and maintain store standards.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Ensured compliance with all safety regulations while performing tasks.
- Assisted customers with locating items within the store when requested.
- Developed strong working relationships with team members to foster collaboration.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Greeted customers promptly and responded to questions.
Cashier
Dairy Queen
Gonzales, TX
05.2015 - 05.2017
- Greeted and assisted customers, processed orders, and handled transactions.
- Managed cash drawer and balanced it at the end of each shift.
- Maintained cleanliness and organization in the dining area and cashier station.
- Supported inventory management and restocking efforts.
- Ensured adherence to food safety and hygiene standards.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
- Collected payments and provided accurate change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
Some College (No Degree) - Pre Nursing
Texas State University
San Marcos, TXSome College (No Degree) - Pre Nursing
Stephen F Austin State University
Nacogdoches, TXSkills
- Production line operations
- Merchandise restock
- Workload priorities
- Interdepartmental communication
- Packaging expertise
- Quality Control
- Warehouse Safety
- Order Accuracy
- Loading and unloading
- Problem Solving (2 years)
- Microsoft Word
- Computer Literacy
- Cash Handling
- Food Preparation
- Shipping & Receiving
- Needs Assessment (2 years)
- Sales (2 years)
- Order Picking
- Nursing
- Serving Experience
- Multi-Task Management
- Customer Needs Assessment
- Creative Problem Solving
- Warehouse Experience
Certification
- TABC Certified
Timeline
Order Filler/Warehouse Order Puller
Cavender's Warehouse
10.2020 - Current
Outbound Warehouse Associate
Amazon Fulfillment Asociate
07.2019 - 09.2020
Customer Service Representative
Circle K Corp
05.2018 - 08.2018
Cashier Team Lead
Whataburger
05.2017 - 04.2018
Cashier
Dairy Queen
05.2015 - 05.2017
Some College (No Degree) - Pre Nursing
Texas State University
Some College (No Degree) - Pre Nursing
Stephen F Austin State University
- TABC Certified
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