Claudia Frausto
Gurnee,IL
Summary
Compassionate Long Term Substitute Teacher 2 years of High School Science experience. Skilled at maintaining classroom productivity with great attention to detail and collaboration. Outgoing and caring with a deep understanding of various teaching methods.
Overview
11
11
years of professional experience
Work History
Golf Caddie
Skokie Country Club
2013.04 - Current
- Assisted golfers in maintaining a steady pace of play, contributing to a more enjoyable round for all participants.
- Developed strong relationships with golfers through exceptional interpersonal skills and superior caddie services.
- Enhanced golfer experience by providing strategic advice on course layout and shot selection.
- Maintained smooth pace of play for golfers on course.
- Cleaned and maintained balls, clubs, and course amenities.
- Carried two bags of clubs for full 18-hole rounds of golf.
Teacher
Round Lake High School
2022.08 - 2024.05
- Developed strong relationships with students, parents, and colleagues by maintaining communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Graded and evaluated student assignments, papers, and course work.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Created and developed lesson plans to meet students' academic needs.
- Proficient in Microsoft Office.
Customer Service Representative Agent
Club Champion Golf
2021.09 - 2022.05
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Psychology & Education Studies
Marquette University
Milwaukee, WI05.2021
Skills
- Mental Toughness
- Student assessment
- Technology Integration
- FLUENT IN Spanish
- ESL- English as Second Language
- Green Reading
- Rules knowledge
- Classroom Management
- Critical Thinking
- Lesson Planning
- Student Engagement
- Public Speaking
- Microsoft Office (Outlook, Excel, Powerpoint, Teams)
- Call center experience
- De-Escalation Techniques
- Problem-solving abilities
- Active Listening
Timeline
Teacher
Round Lake High School
2022.08 - 2024.05
Customer Service Representative Agent
Club Champion Golf
2021.09 - 2022.05
Golf Caddie
Skokie Country Club
2013.04 - Current
Bachelor of Arts - Psychology & Education Studies
Marquette University
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