Claudia Frotton

• Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
• Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.
• Served as a subject matter expert on management analysis principles, providing valuable counsel to stakeholders during critical business planning sessions.
• Performed detailed financial analyses to support budgeting decisions and resource allocation efforts within the company.
• Optimized project management practices by conducting comprehensive assessments of project plans and timelines, ensuring timely completion of deliverables without compromising quality standards or exceeding budgets.
• Provided expert guidance on best practices, resulting in improved overall organizational effectiveness.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.
• Spearheaded the implementation of innovative tools and technologies designed to improve workflow efficiency throughout the organization.
• Managed complex projects from inception through execution while maintaining strict adherence to budgetary constraints and timelines.
• Conducted gap analyses to pinpoint areas of weakness within the organization and develop targeted solutions for growth.
• Facilitated workshops and training sessions to enhance employees'' understanding of new methodologies and techniques in management analysis.
• Streamlined communication channels between departments by implementing efficient reporting structures that facilitated collaboration among teams.
• Evaluated existing systems and processes, identifying inefficiencies and recommending modifications for optimal performance.
• Developed training program for new analysts, equipping them with essential skills for high performance.
• Advised senior management on strategic decisions, leveraging in-depth industry knowledge.

• Partnered with IT, Finance, and HR teams to deliver data-driven solutions through system configuration, ETL processes, and reporting.
• Conducted business needs assessments and translated findings into technical requirements for system enhancements.
• Participated in multiple ERP upgrades and testing cycles, including Workday and CGI Advantage.
• Conducted data analysis for workforce planning, cost modeling, and compliance projects.
• Created test scripts, conducted end-user training, and supported help desk ticket resolution. Developed dashboards to track PPE and COVID-related expenses during the pandemic, enabling real-time reporting.
• Submitted mandatory state and federal reporting, including DES and EEO-4.

• Enhanced system efficiency by identifying and resolving complex technical issues.
• Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
• Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
• Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
• Led technology Project implementation for hotel and casino grand openings, including POS, CMS, and HR systems.

· Led a team of 14 IT professionals in delivering technical support, system administration, and hardware/software deployment across the enterprise.

· Oversaw daily operations, workload distribution, and performance evaluations to ensure high service quality and timely resolution of technical issues